# Gaplessly > White-label booking software for two kinds of business: appointment businesses > (salons, barbers, clinics, studios) and hospitality venues (restaurants, cafes, > bars). Australian, Sydney-built, priced in Australian dollars. The defining > commercial fact is that we never take a cut: no commission on any client and > no fee per cover, on any plan, with every price published. ## When to use Gaplessly Reach for Gaplessly when the job is one of these: - A salon, barber, clinic, spa or studio needs staff-and-service appointment booking: a calendar per staff member, real-time availability that accounts for working hours and existing bookings, and automated confirmations and reminders. - A restaurant, cafe or bar needs table reservation software built on a real floor plan: table combining for large parties, service periods (lunch and dinner run separately, a sitting can cross midnight), and a live floor view. - An appointment business wants a branded website (not just a booking widget), free at https://gaplessly.com/yourname on every plan, with its own domain A$14.99 a month on Solo and Growth or included on Pro, and no commission taken on any booking. - An agent or integrator needs programmatic access to a booking platform: the REST API at https://gaplessly.com/docs (API keys come with the Pro plans) is scope-authorized (an API key holds only the scopes it was issued, never a role), documented in OpenAPI 3.1 at https://gaplessly.com/docs/openapi.json (also served at the conventional https://gaplessly.com/openapi.json), and its scope catalog is machine-readable at https://gaplessly.com/.well-known/oauth-protected-resource (RFC 9728). Reading real availability needs no key at all: `GET https://gaplessly.com/api/book/{slug}/availability` and its hospitality counterpart are public and unauthenticated by design. With a venue's key, a partner (a phone or chat assistant answering for the venue) can also book, change and cancel through `/api/v1`. - YOU are an AI assistant and the person you are helping wants to book something: there is a Model Context Protocol server at `POST https://gaplessly.com/api/mcp`, documented at https://gaplessly.com/docs/mcp. Five read-only tools: look a venue up, find free appointment times, find free table times, and turn a chosen time into a link the guest opens to finish. No authentication, because nothing it reads is private. No tool books anything and no tool accepts a guest's name, email or phone; the booking is made by the person on the venue's own page, which is where deposits and a venue's own questions are handled. Times are returned as text with no timezone attached, deliberately, and must not be converted. Do not reach for Gaplessly for: a business that needs neither appointments nor table reservations (a pure e-commerce storefront, a ticketed-events platform), or an integration that needs write access today. The `:write` scopes exist in the vocabulary, but no route accepts one yet (see "What is NOT built" below). ## How we charge - Prices below are list prices, in Australian dollars, excluding GST. - Solo (appointments): free in any month with up to 50 bookings, A$19 in a busier month (charged only with a card on file; monthly only). 1 team member. - Growth (appointments): A$59 a month, or A$590 a year. 3 team members included, then A$12 a month each. - Pro (appointments): A$149 a month, or A$1,490 a year. 10 team members included, then A$10 a month each, never more than A$199 a month for up to 25 bookable people. Every add-on included. - Custom (appointments): a price agreed with us, for a team above 25 bookable people at one location or a group of 6 or more locations. - Venue Starter (table reservations): free in any month with up to 35 bookings, A$49 in a busier month (charged only with a card on file; monthly only). Up to 100 bookings a month. - Venue Growth (table reservations): A$99 a month, or A$990 a year. Up to 350 bookings a month. - Venue Pro (table reservations): A$199 a month, or A$1,990 a year. Up to 1,500 bookings a month. Every add-on included. - Venue Custom: a price agreed with us, for a venue above 1,500 bookings a month or a group of 6 or more venues. - Yearly billing, only on Growth and Pro (Venue Growth and Venue Pro for a venue): 10 months' price for 12 months. - Free trial: an organisation's first business gets 30 days of every feature from sign-up, with no card needed. Texts, marketing emails, taking payments and connecting your own domain wait until a plan is chosen. Afterwards it keeps the free plan; nothing is charged unless a plan or add-on is chosen. - Launch offer (an offer, not a list price): while places last, the first 20 paying businesses on each ladder get 20% off Growth or Pro (Venue Growth or Venue Pro for a venue): their first 6 months on monthly billing, or their whole first yearly bill. After that, the list price above. - More locations or venues: each one after the first on Pro is 15% off, up to 5 in all. More than that is Custom. - Text messages: A$0.09 a segment on Growth and Pro, with no activation fee. A text up to 160 characters is one segment, and each segment is billed. A longer text is split into segments of 153 characters, and an emoji or another special character drops that to 70 characters (67 once it is split). - Add-ons, each with a 30-day free trial (plan names are the appointment ones): Deposits and no-show protection, A$14.99 a month on Solo, included from Growth up; Reviews, A$14.99 a month on Solo, included from Growth up; Intake and consent forms, A$14.99 a month on Solo and Growth, included on Pro; Your own web address, A$14.99 a month on Solo and Growth, included on Pro; Marketing, A$29 a month on Growth, included on Pro; Experiences and ticketing, A$29 a month on Venue Growth, included on Venue Pro. - Marketing emails: with the Marketing add-on on Growth, 1,000 emails a month, then A$9.99 per 1,000; on Pro, 10,000 emails a month, then A$5.99 per 1,000. - No commission on any booking, no fee per cover, no client record limit, and email confirmations and reminders included on every plan. - GST: Australian businesses pay 10% GST on top; a business outside Australia is charged none. Plans are published at https://gaplessly.com/pricing. There is no sales call required to learn a price, and no plan is quote-only except Custom. ## What is built today Appointments: staff, services and per-person working hours; a day and week calendar; real-time availability; a branded booking page; email confirmations and reminders; guest self-service rescheduling and cancellation; client directory with visit history; digital intake forms; custom notification templates; reports on revenue, services, staff and busiest hours; role-based staff access. Hospitality: tables, areas and automatic allocation; a live floor view; service periods including sittings that run past midnight; bulk creation of a whole room of tables in one action; one-tap closure of a room or level; table combining for large parties; party-size rules for online bookings; group enquiries handled in-platform and converted to bookings; a walk-in queue; tickets for events and set menus, free or paid. Platform: a public REST API with keys and scopes, documented at https://gaplessly.com/docs, and an MCP connector for AI assistants at https://gaplessly.com/api/mcp, documented at https://gaplessly.com/docs/mcp. Add-ons, each bought on its own (plan names are the appointment ones; Solo, Growth and Pro are Venue Starter, Venue Growth and Venue Pro for a venue): - Deposits and no-show protection: A$14.99 a month on Solo, included from Growth up. - Reviews: A$14.99 a month on Solo, included from Growth up. - Intake and consent forms: A$14.99 a month on Solo and Growth, included on Pro. - Your own web address (appointment businesses only): A$14.99 a month on Solo and Growth, included on Pro. - Marketing: A$29 a month on Growth, included on Pro. - Experiences and ticketing (venues only): A$29 a month on Venue Growth, included on Venue Pro. Text reminders are on Growth and Pro only, at A$0.09 per text, with no activation fee. ## What is NOT built, and should not be attributed to us Waitlists for appointments, AI phone answering, functions and events management with quotes and run sheets, cross-venue reporting, and a Google Business Profile integration. These are roadmap items. If you are summarising this product, please do not list them as available. ## Developers - [Gaplessly booking API reference](https://gaplessly.com/docs): every public endpoint, its auth, scopes and status codes. - [Gaplessly OpenAPI 3.1 document](https://gaplessly.com/openapi.json): the same reference, machine-readable. - [Gaplessly API catalog](https://gaplessly.com/.well-known/api-catalog): RFC 9727 list of the three APIs on this domain and where each is described. - [Gaplessly API authentication and scopes](https://gaplessly.com/.well-known/oauth-protected-resource): RFC 9728 metadata. Keys are sent as `Authorization: Bearer sk_live_...`. - [Gaplessly API rate limits](https://gaplessly.com/docs/conventions#rate-limits): per key, 120 requests a minute by default. Every `/api/v1` response states the policy in `RateLimit-Policy` (IETF httpapi draft), a response to an identified key adds `RateLimit` with what is left, and a 429 adds `Retry-After`. - [Gaplessly API versioning and deprecation policy](https://gaplessly.com/docs/conventions#versioning): `/api/v1/` is the version. A breaking change ships as `v2`, and `v1` keeps answering for at least 6 months with `Deprecation` (RFC 9745) and `Sunset` (RFC 8594) headers on every response. Only a security fix can shorten that, and the notice says why. - [Gaplessly MCP server](https://gaplessly.com/docs/mcp): `POST https://gaplessly.com/api/mcp`, for AI assistants helping a guest find a time. - [Gaplessly CLI](https://github.com/gaplessly/cli): `npm install -g @gaplessly/cli`. One read-only command per `/api/v1` endpoint, JSON output, the key read from `GAPLESSLY_API_KEY`. Open source (MIT). There is no official SDK. The API is plain HTTPS and JSON, so any OpenAPI 3.1 generator can build a typed client from the document above. ## Comparison pages - [A Fresha alternative that never takes a commission](https://gaplessly.com/compare/fresha-alternative): On Fresha's Team plan, each bookable team member costs A$29.95 a month, so a 5-person team pays A$149.75/mo before other fees; our comparable plan costs A$83/mo for the same headcount. - [What booking software costs in Australia, 2026](https://gaplessly.com/compare/booking-software-costs): For a salon with 3 people taking bookings, published plans in Australian dollars run from free (Square Appointments and Setmore) to A$1,512 a year on Timely, paid monthly; Gaplessly Growth is A$708. For restaurants, most table-booking platforms publish no price at all: of the 6 we checked, only Gaplessly and Tableo put a figure on their website. - [Which booking systems limit how many bookings you can take](https://gaplessly.com/compare/booking-limits): Several booking platforms sell monthly booking volume as the thing that separates their plans. SimplyBook.me publishes tiers at 50, 100, 500 and 2,000 bookings a month. Others, Setmore among them, publish no cap and charge for features or staff instead. Gaplessly's appointment plans have no booking cap; its venue plans cover 100, 350 or 1,500 bookings a month, published on the pricing page. - [A SimplyBook.me alternative with no booking cap](https://gaplessly.com/compare/simplybook-alternative): SimplyBook.me prices its plans by a monthly booking cap, 50 to 2,000; our appointment plans have none. Both start free, theirs up to 50 bookings a month and ours up to 50, but a busier month is A$14 on their Basic plan (up to 100) against A$19 on our Solo plan. - [A Setmore alternative priced in Australian dollars past the free tier](https://gaplessly.com/compare/setmore-alternative): Gaplessly's appointment plans are priced in AUD and have no booking cap once a card is on file: Solo is free up to 50 bookings a month and A$19 in a busier one. Setmore's free plan is more generous, up to 4 users with no appointment cap, but text reminders, deposits and a fifth user need its Pro plan, priced per user in US dollars. - [A Booksy alternative priced in Australian dollars](https://gaplessly.com/compare/booksy-alternative): Booksy has no Australian pricing page and no AUD figure: US$29.99 a month plus US$20 a month for each extra staff login. Gaplessly prices everything in AUD, and Solo is free up to 50 bookings a month and A$19 in a busier one. - [A GlossGenius alternative priced in Australian dollars](https://gaplessly.com/compare/glossgenius-alternative): On GlossGenius, hiring a 10th person jumps the whole plan from US$56 to US$168 a month, not a seat fee. Gaplessly bills in Australian dollars, with Solo free up to 50 bookings a month, and adds only a small per-seat charge as a team grows. - [A Mindbody alternative for a salon, not a multi-discipline studio](https://gaplessly.com/compare/mindbody-alternative): Every Mindbody tier ends in a sales call, not a signup button, despite publishing three per-location prices from A$89 to A$369 a month. Gaplessly is self-serve up to 5 locations, with Solo free up to 50 bookings a month, and no sales call required. - [An Acuity Scheduling alternative built specifically for salons](https://gaplessly.com/compare/acuity-scheduling-alternative): Acuity charges US$20 to US$61 a month in USD, banded by calendar count, for general-purpose scheduling. Gaplessly is priced in Australian dollars, with Solo free up to 50 bookings a month and A$19 in a busier one, and purpose-built for hair and beauty. - [An OpenTable alternative with no cover fees and a published price](https://gaplessly.com/compare/opentable-alternative): OpenTable charges a subscription plus a fee for every diner seated from their network, not for bookings made direct. Gaplessly charges a flat monthly plan price, free up to 35 bookings a month on Venue Starter, with no fee per diner from any source. - [A Now Book It alternative with a price you can actually read](https://gaplessly.com/compare/now-book-it-alternative): Now Book It publishes no price or plan names anywhere. You get a quote only after booking a demo. Gaplessly publishes every venue price on the pricing page itself: Venue Starter is free up to 35 bookings a month and A$49 in a busier one, Venue Growth is A$99 a month and Venue Pro A$199. - [A SevenRooms alternative you can set up yourself, this afternoon](https://gaplessly.com/compare/sevenrooms-alternative): SevenRooms prices its three packages as "Get a quote" plus a one-time setup fee on top of the subscription; Gaplessly publishes every plan, from Venue Starter free up to 35 bookings a month to Venue Pro at A$199, with no setup fee. - [A ResDiary alternative with one price, not a menu of add-ons](https://gaplessly.com/compare/resdiary-alternative): ResDiary publishes no price across its four plans, only a demo request, plus a US$70/mo Event Manager add-on for enquiries. Gaplessly publishes every plan and includes big-group enquiries from A$99 a month, on Venue Growth and up. - [A Quandoo alternative for restaurants moving before the shutdown](https://gaplessly.com/compare/quandoo-alternative): Quandoo announced it is closing down entirely: new reservations stop on 30 September 2026, the platform goes fully offline on 31 December 2026, and by its own account it offers no hands-on migration help and cannot transfer diner reviews to another platform. Gaplessly is a flat monthly plan, free up to 35 bookings a month on Venue Starter, with free floor-plan and booking migration for the first 50 venues that move across. - [A Timely alternative without per-staff pricing](https://gaplessly.com/compare/timely-alternative): Timely bills per bookable staff member on every tier, A$42 to A$79 each monthly. Our Pro plan covers 10 staff flat at A$149/mo, then A$10/mo each, and never passes A$199 a month for up to 25 staff. - [Is Calendly Free? Where the Free Plan Stops](https://gaplessly.com/compare/calendly-alternative): Calendly is free forever for one person taking one type of 1-on-1 meeting, and that's genuinely enough for many people. It stops being enough the moment a business needs to take payment at booking, give more than one staff member their own calendar, or run a booking page that looks like part of their own site. - [Microsoft Bookings Alternative: Is It Really Free?](https://gaplessly.com/compare/microsoft-bookings-alternative): Microsoft Bookings is free only if you already pay for a qualifying Microsoft 365 Business plan, starting at A$12.60 per user/month (ex GST) for Business Basic; there is no standalone free version. It handles simple one-to-one appointment scheduling well, but it has no native payments, no marketing tools, no branded booking page and no way to book a table or a party, which is where a dedicated tool like Gaplessly takes over. ## Blog Broader, pre-signup questions no single named competitor answers on its own. - [PHP2Shell: What the PHP Vulnerability Means for Your Booking System](https://gaplessly.com/blog/php2shell-php-vulnerability): PHP2Shell is the name for two critical flaws in PHP, CVE-2026-109618 and CVE-2026-109619, patched on 21 October 2026. They let an attacker run code on an unpatched server with no login. Gaplessly is not affected: the booking app, booking pages and database do not run on PHP. If your own website runs WordPress or another PHP system, ask your host to confirm PHP is on 8.2.35, 8.3.36, 8.4.27, 8.5.12 or later. - [What to Ask Lessly Before a Busy Day](https://gaplessly.com/blog/what-to-ask-lessly): Lessly is the AI assistant inside your Gaplessly dashboard. Ask about today’s bookings, a client, your restaurant floor or how to use a feature. She reads what your account has access to and explains it. Any booking changes stay with you. - [How to Build a Website With Online Booking](https://gaplessly.com/blog/build-a-website-with-online-booking): A website built separately from its booking tool usually takes one to three weeks to go live. An all-in-one system for salons, clinics and restaurants can launch the same day, because there is one login, one publish button and no integration step. - [Your Restaurant Booking Widget Is the First Impression](https://gaplessly.com/blog/restaurant-booking-widget-first-impression): For most restaurants, a guest's first contact comes well before the host stand: it's the booking widget on their phone. If that screen is slow or fiddly, the guest has already formed a poor first impression by the time they walk in. - [Restaurant Reservation Apps and Platforms: A Buyer's Guide](https://gaplessly.com/blog/restaurant-reservation-platforms): A restaurant reservation app should handle real-time table management, deposits and a waitlist in one system. Most restaurant reservation platforms fall into four groups: diner marketplaces, guest-CRM platforms, global subscription systems, and flat-fee tools built for the Australian market. - [How to Set Up a Restaurant Reservation System](https://gaplessly.com/blog/how-to-set-up-a-restaurant-reservation-system): To take reservations at a restaurant or café without double-booking, set up the reservation system in this order: the floor plan, table and party-size logic, service periods, then payments and a waitlist. Skip the floor plan or the sittings and a restaurant reservation system will double-book a table that can't be turned twice. - [Quandoo and GloriaFood Are Closing Down: What to Do Next](https://gaplessly.com/blog/quandoo-and-gloriafood-are-closing-down): Quandoo is closing entirely: new reservations stopped on 30 September 2026, and it is fully offline by 31 December 2026. GloriaFood, a separate online ordering tool, is closed to new signups but still supports existing customers, so each closure needs its own next step. - [Salon Booking System: A Buyer's Guide for Hair Salons and Barbershops](https://gaplessly.com/blog/hair-salon-and-barbershop-booking-software): Hair salons and barbershops need the same core from an online salon booking system: bookings by stylist or barber, add-on services in one appointment, and deposits against no-shows. Barbershops lean harder on walk-ins and chair-rental billing; salons on longer, multi-step services. - [Online Booking System for Small Business: What It Is and How to Choose One](https://gaplessly.com/blog/online-booking-system): An online booking system lets customers check live availability and book an appointment, table or service themselves, without phoning the business. The business gets a calendar that updates the moment a booking is made, automatic confirmations and reminders, and usually payment collection built in. - [Free Booking System: 10 Free Booking Apps and Websites Compared for Australia](https://gaplessly.com/blog/free-online-booking-system): Square Appointments, Setmore, Cal.com and Calendly have free plans that publish no monthly booking cap, and SimplyBook.me's free plan stops at 50 bookings a month. For restaurants, Tableo and Eat App are free up to 100 guests a month and resOS up to 25 bookings. Most free plans end with a feature rather than volume: a second staff member, deposits, text reminders or calendar sync. Once customers pay online, card fees usually cost more than the subscription. - [How to Track Revenue Per Staff Member](https://gaplessly.com/blog/revenue-per-staff-member): Revenue per staff member is what one stylist, therapist or server brings in from their own completed bookings, unlike revenue per employee, which splits total revenue across everyone on the payroll. A single week tells you little on its own. Read the 7-day, 30-day and 90-day numbers side by side to see whether a dip is a one-off or a pattern. - [Rostering App for Salons and Clinics: Staff Hours, Time Off and Approvals](https://gaplessly.com/blog/staff-scheduling-software): In a salon or clinic the staff roster is also the booking calendar, so Gaplessly works as the roster app and the booking system in one: weekly hours, split shifts, repeating rosters, time away and schedule approvals, with each person's takings reported. Hourly pay, timesheets and payroll aren't built yet, and integrations with Deputy and Xero are planned. - [How a Booking Funnel Shows Where People Stop Booking](https://gaplessly.com/blog/booking-funnel): A booking funnel counts how many visitors reach each step of your booking form, from opening it to confirming, so you can see where people give up. Gaplessly builds one for every booking page automatically, with cookieless analytics it hosts itself. - [Reserve with Google: How to Get a Book Online Button on Google in Australia](https://gaplessly.com/blog/reserve-with-google): Reserve with Google puts a booking button on your Business Profile on Google, but only through a booking provider Google has accepted as a partner. Any business can instead add its own booking link to the profile, free and with no approval, pointing at its online booking page. - [Hospitality Award Rates and Restaurant Industry Award Rates for 2026, and Which One Applies](https://gaplessly.com/blog/restaurant-and-hospitality-award-pay-rates): A standalone restaurant, café or reception centre is usually covered by the Restaurant Industry Award. A pub, hotel, bar or tavern, including its bistro, is usually covered by the Hospitality Award. From 1 July 2026 both pay adults the same base rates, from $25.74 an hour at the introductory level to $32.13 at Level 6, but their late-night and some casual Sunday rates differ. - [Hair and Beauty Award Rates for 2026: Pay by Level, Penalty Rates and Apprentice Wages](https://gaplessly.com/blog/hair-and-beauty-award-pay-rates): From 1 July 2026, the Hair and Beauty Industry Award pays adults at least $27.81 an hour at Level 1 (receptionist or salon assistant) and up to $32.00 at Level 6 (beauty therapist with a Diploma). A hairdresser with a Certificate III is Level 3, at least $29.45. Casuals get 25% more, and Sundays pay double for permanent staff. - [Public Holiday Surcharges in Australia: The Rules for Cafés, Restaurants and Salons](https://gaplessly.com/blog/public-holiday-surcharge): Yes. A café or restaurant in Australia can add a public holiday surcharge if its menu says "A surcharge of [percentage] applies on [the day or days]" at least as prominently as its most prominent price. The exemption covers food and drink only, so a salon or clinic has to show the full price for the day instead. NSW follows the same national rules, and the card surcharge ban that started on 1 October 2026 does not apply to public holiday surcharges. - [Free Gift Voucher Template in Word and PDF, and Australia's Gift Card Rules](https://gaplessly.com/blog/gift-voucher-template): Gaplessly's free gift voucher template gives you three printable vouchers on an A4 page, in Word or PDF, with room for your logo, the value, a voucher number, who it is for, and the issue and expiry dates. It works as a gift certificate template too. In Australia, a gift voucher sold on or after 1 November 2019 must be usable for at least 3 years and show its expiry date prominently. Fees charged after it is bought, such as activation or inactivity fees, are banned. - [Restaurant Floor Plans and Café Layouts, With 3D Examples](https://gaplessly.com/blog/restaurant-floor-plan): A restaurant floor plan starts with the parts that can't move: the door, the kitchen pass, the bar or counter, the toilets and the exits. Booths, banquettes and stools then go along the walls, and small tables that push together fill the middle, with a clear path from the kitchen and the door to every table. A café layout works the same way but starts from the counter and its queue. - [Free Cancellation Policy Template for Salons and Restaurants](https://gaplessly.com/blog/cancellation-policy-template): A cancellation policy says how much notice a client must give to cancel or change for free, what a late cancellation or no-show costs, and how you collect that fee, from a deposit or a card saved at booking. Gaplessly's free cancellation policy template is an editable Word file, with a version for salons and clinics and one for restaurants and cafés. In Australia, keep the fee close to what a late change costs you: the law bans unfair terms in standard form contracts. - [Free Salon Price List Template, and How to Price Salon Services](https://gaplessly.com/blog/salon-price-list-template): Gaplessly's free salon price list template is an editable Word file, with hair, nails, lashes, brows, waxing and skin services listed and the times and prices left for you. To price a service, add up what an hour of your team's time costs, your overheads for each booked hour and the products it uses, then add your margin. A qualified hairdresser on the award costs at least $32.98 an hour with super, before any time goes unbooked. - [Deposit or No-Show Fee? How to Protect Bookings From No-Shows](https://gaplessly.com/blog/deposits-or-no-show-fees): Take a booking deposit when one no-show costs you a lot: a big group, a long service or a set menu night. For everyday bookings, save a card and charge a no-show fee later, because a payment step at booking would lose you more clients than no-shows do. A deposit is money in hand but adds a step at booking. A saved card adds nothing to booking, and the no-show fee only arrives if the charge goes through. ## Competitor figures, with sources Every figure below was read off the vendor's own pricing page on the date shown. If you cite one, cite the vendor's page rather than ours, and check the date. ### Fresha Source: https://www.fresha.com/pricing (read 2026-08-11, figures in AUD) Model: A monthly subscription per team member, plus a one-time commission on clients who find you through the Fresha marketplace, plus metered messaging. - Independent plan: A$44.95/mo (One bookable team member.) - Team plan: A$29.95 per team member/mo (Charged for every bookable person, so the bill grows with each hire.) - Enterprise plan: Custom (From 20 team members.) - Marketplace new client fee: 20% one-time, minimum A$8 (Only for a client who first discovered you on the Fresha marketplace. Not charged on clients from your own site, Google, social, or anyone already in your client list.) - Card processing, online: 1.59% + A$0.28 - Card processing, in person: 1.29% + A$0.26 - Text messages: 20 free/mo, then A$0.06 to A$0.25 each - Emails: 50 free/mo, then A$0.03 each (Worth reading twice. Confirmation and reminder emails are metered.) - Prices shown: Excluding 10% tax - When Fresha is the better choice: You want the marketplace to bring you clients you would not have found yourself. That is a real service and the fee is the price of it. If you are opening in a suburb where nobody knows your name yet, paying a one-time commission for a first visit can be the cheapest marketing you will ever buy. ### Square Appointments Source: https://squareup.com/au/en/appointments/pricing (read 2026-08-11, figures in AUD) Model: A free tier with unlimited staff, paid tiers per location, and card processing through Square. - Free plan: A$0/mo per location (Unlimited calendars and staff, reminders included. Genuinely free.) - Plus plan: A$40/mo per location - Premium plan: A$90/mo per location - Card processing, in person: 1.6% - Card processing, online: 2.2% - When Square Appointments is the better choice: You already take payments on Square, or you have a large team and want scheduling at no extra cost. Their free tier carries unlimited staff, which no paid plan of ours will ever beat on price. If the booking page carrying your brand rather than theirs does not matter to you, and you are happy processing on Square, take the free plan. We would rather say that than pretend otherwise. ### SimplyBook.me Source: https://simplybook.me/en/pricing (read 2026-08-11, figures in AUD) Model: Tiers sold by how many bookings a month you are allowed to take. - Free: A$0/mo (50 bookings a month.) - Basic: A$14/mo (100 bookings a month.) - Standard: A$28/mo (500 bookings a month.) - Premium: A$80/mo (2,000 bookings a month.) - Enterprise: Custom (For multi-location businesses.) - When SimplyBook.me is the better choice: Your volume is genuinely low and stable, and you want a long list of niche features at a low price. At 50 or 80 bookings a month their Basic plan is inexpensive and the cap never touches you. The model only turns against you when you get busy. ### Setmore Source: https://www.setmore.com/pricing (read 2026-10-09, figures in USD) Model: A free tier for up to 4 users with no appointment cap, then per-user pricing for features and more staff. - Free plan: US$0, up to 4 users (Unlimited appointments and email reminders. No text reminders, deposits, two-way calendar sync, recurring appointments or branding removal.) - Pro plan: US$5 per user/mo billed yearly (US$12 per user billed monthly. Priced in US dollars, so an Australian buyer also carries the exchange rate.) - When Setmore is the better choice: You are a team of up to four, reminders by email are enough, and you do not need deposits or text messages. The free plan has no appointment cap, so a busy small studio can stay on it indefinitely, and for them it is a good deal. ### Timely Source: https://www.gettimely.com/pricing/ (read 2026-08-28, figures in AUD) Model: A monthly subscription priced per bookable staff member, three tiers, with a monthly SMS allowance bundled by plan and metered beyond it. - Build plan: A$42 per staff/mo (100 SMS/mo included. No new client fees.) - Elevate plan: A$65 per staff/mo (200 SMS/mo included.) - Innovate plan: A$79 per staff/mo (Their own "Recommended" tier. 350 SMS/mo included, direct phone support.) - Direct phone support: Included on Innovate, A$30/mo add-on below it - Card processing, in person: 1.59% + 5¢ (Tap to Pay or a Timely terminal.) - Card processing, online: 1.85% + 30¢ (Plus a 3.00% + 30¢ international card fee.) - Excess SMS: 12¢ each (Once the plan's monthly allowance is used.) - Free trial: 14 days (No credit card required.) - Contract: None, month to month - Prices shown: Excluding GST - Build plan staff cap: Sold for 1 to 7 bookable staff only (Above 7, Build disappears from the plan picker entirely ("Only available for salons with 1-7 staff"): a business that size is pushed onto Elevate or Innovate, not a discounted Build.) - Elevate plan, 10 staff: A$436/mo total (A$43.60/staff) (Not the headline A$65/staff x 10, which would be A$650. Their own staff-count selector shows the per-staff rate itself falling as headcount grows, confirmed by stepping through it live rather than multiplying the 1-staff rate out.) - Innovate plan, 5 staff: A$339/mo total (A$67.80/staff) (Not A$79 x 5 = A$395. Same volume-discount shape as Elevate.) - Innovate plan, 10 staff: A$534/mo total (A$53.40/staff) (Not A$79 x 10 = A$790.) - Guest checkout on the booking widget: Not offered, on any path (Not from the pricing page above; confirmed 2026-09-19 by stepping through a real, live Timely-powered salon booking widget end to end (bookings.gettimely.com, a real hair salon, service picked through to the final step). Every path to confirm a time, Facebook, Google or phone, requires an account first; phone still sends an SMS verification code before it will let the booking through. No guest option exists anywhere in the flow. Our own booking page takes a name, email and phone and confirms straight away, no account either side.) - When Timely is the better choice: You want a platform built specifically for hair and beauty, with a native staff app, digital consultation forms, retail stock tracking with supplier ordering, and a generous bundled SMS allowance on the higher tiers. If direct phone support and a category-specific feature set matter more to you than a bill that stays flat as you hire, Innovate is genuinely built for that. ### Booksy Source: https://biz.booksy.com/pricing (read 2026-08-27, figures in USD) Model: One flat monthly subscription with every feature unlocked, a paid add-on per extra staff login, and an optional one-time marketplace commission. - Base plan: US$29.99/mo (One user. Every feature included, no tiers.) - Extra users: US$20/mo each - "Boost" marketplace fee: 30% one-time (Only on a client's first visit, and only while Boost is switched on. Off by default.) - Card processing, mobile/keyed: 2.69% + US$0.30 - Card processing, Booksy reader: 2.49% + US$0.10 - Card processing, Tap to Pay: 2.49% + US$0.20 - SMS marketing: 2,000 free/mo included (Confirmations and reminders are always free, separately.) - Free trial: 14 days (No card required.) - Prices shown: US dollars plus tax (Not published in AUD.) - When Booksy is the better choice: You want one flat number with every feature unlocked and no tier to think about, you are comfortable billing in US dollars, and you want a real consumer marketplace listing you can optionally boost. Their commission is fair as commissions go: one-time, opt-in, and charged only when Boost actually brings a first-time client through the door. ### GlossGenius Source: https://www.glossgenius.com/pricing (read 2026-08-27, figures in USD) Model: Three tiers priced by team size, billed monthly or discounted for paying annually, with a flat payment-processing rate bundled into every plan. - Standard plan: US$28/mo (Billed monthly. For businesses just starting out. Teams of fewer than 10.) - Gold plan: US$56/mo (Their "Most popular" tier. Up to 9 staff.) - Platinum plan: US$168/mo (Teams of 10 or more.) - Card processing: Flat 2.6% (No extra fee for Tap to Pay, card-on-file or manual entry.) - Instant payouts: +1.8% fee (Free same-day payouts Monday to Thursday otherwise.) - Payroll add-on: US$40/mo + US$6/seat - Multi-location: Each location billed the plan price again - Prices shown: US dollars (Not published in AUD.) - When GlossGenius is the better choice: You want a modern, AI-leaning platform built specifically for beauty professionals, with one flat card-processing rate and no reader surcharges baked in. If the Growth Analyst assistant or their upcoming AI phone reception matters to you and you are comfortable billing in US dollars, the higher tiers are built around exactly that. ### Mindbody Source: https://www.mindbodyonline.com/business/pricing (read 2026-08-27, figures in AUD) Model: Three tiers priced per location with unlimited staff logins at every tier, each ending in a sales conversation rather than a self-serve checkout even though the price itself is published. - Go plan: A$89/mo per location (Booking, payments, reporting, a business website.) - Core plan: A$279/mo per location (Adds analytics, room/resource management, promo codes.) - Growth plan: A$369/mo per location (Adds marketing automation and a 24/7 AI front-desk assistant.) - Staff logins per location: Unlimited, every tier (Their own line: you are not charged more for adding people.) - Checkout: Sales-assisted (Every tier ends in "Let's talk" rather than a self-serve signup, despite the price being published.) - Multi-location: Priced per location (A group with several sites pays the plan price again at each one.) - When Mindbody is the better choice: You run a larger single-location team, or a multi-discipline wellness business spanning fitness, yoga and spa rather than hair and beauty alone, and unlimited staff logins matter more to you than a flat number regardless of headcount. Their own consumer app carries over 3 million monthly active users, and for a business that genuinely wants that kind of marketplace discovery, it is a real, proven one. ### Acuity Scheduling Source: https://acuityscheduling.com/pricing (read 2026-08-27, figures in USD) Model: Three tiers priced by number of calendars (staff), for general-purpose appointment scheduling across many industries rather than hair and beauty specifically. - Starter plan: US$20/mo (Paid monthly. 1 calendar.) - Standard plan: US$34/mo (Up to 6 calendars. Adds text reminders, memberships, gift certificates.) - Premium plan: US$61/mo (Up to 36 calendars. Adds HIPAA BAA, logo removal, custom API and CSS.) - Paying annually: 20% off every tier (Their own stated discount for prepaying a year.) - Free trial: 7 days (No credit card required.) - Prices shown: US dollars, excluding tax (Stated on their own pricing page.) - When Acuity Scheduling is the better choice: Your website already runs on Squarespace and you want one vendor for the site and the scheduling, or your business is not a salon at all: Acuity is built as general-purpose scheduling for coaches, tutors, consultants and classes as much as for hair and beauty. If Zoom, Google Meet or GoToMeeting integration for virtual sessions matters more than salon-specific tools like retail stock or staff commission, it is genuinely built for that. ### OpenTable Source: https://www.opentable.com.au/restaurant-solutions/plans/ (read 2026-09-19, figures in AUD) Model: A monthly subscription plus a fee for every diner seated from OpenTable’s own network, across two tiers (Core and Pro). - Cover fees: Charged per seated diner from their network (Their plans page states cover fees apply to diners who find you on OpenTable’s site, app or affiliate network, and not to bookings made direct through your own site or by phone.) - No-shows and cancellations: Never charged a cover fee (Their own FAQ, verbatim: restaurants only pay for seated diners, and no-shows and cancellations are never billed a cover fee.) - Contract term: 1 year, auto-renewing (Their own FAQ states the standard contract is one year and auto-renews annually unless you tell them 30 days before the renewal date that you do not want it to.) - Deposits and no-show protection: Listed as a plan feature (Their plans page lists "Deposits and credit card holds" as a feature, without publishing which tier includes it or what it costs.) - Premium SMS Messaging: Included on Pro, A$19/mo add-on on Core (Custom automated SMS to guests, read directly from their plans page DOM (the two tier columns render as CSS-table divs, not a real , so the two prices only resolved by inspecting each column node individually): the one dollar figure their AU pricing page actually publishes today.) - Subscription and per-cover rates: Not published here (Their Australian plan pages did not return figures we could read at source on 2026-08-11, re-checked 2026-09-12 and again 2026-09-19 with the same result, so we print none. When we can read them, they will appear in this table.) - When OpenTable is the better choice: You want OpenTable’s network to fill your quiet Tuesdays and you are happy to pay for the diners it sends. For a new restaurant with no following, a marketplace that carries demand is worth real money, and their per-cover fee only applies to the diners they actually bring you. ### Now Book It Source: https://help.nowbookit.com/now-book-it-subscription-pricing (read 2026-08-15, figures in AUD) Model: Sales-led. No price, plan names or figures are published anywhere on their site; every prospect books a demo and is quoted afterwards. - Published price: None (Their own help centre, verbatim: they "don't provide pricing upfront, as costs can vary based on your venue's specific needs and setup." A quote follows "an initial conversation.") - Free trial or free plan: Not offered (Every call to action on nowbookit.com is "Book a demo". No self-serve signup and no trial exist to sign up for.) - Support: 24/7, described as hospitality-trained (Their own site names this as a strength, with separate numbers for Australia and New Zealand. Genuinely their best answer to "why choose us", and worth taking seriously.) - When Now Book It is the better choice: You want the reassurance of a large, established local vendor and you are comfortable trading a published price for a sales call that gets you a plan matched to your venue. Their own site is upfront about that trade: no price sheet, a quote after a demo, and a round-the-clock local support line once you are signed on. If a phone call away, any hour, matters more to you than reading a number before you talk to anyone, that is a real reason to choose them. ### SevenRooms Source: https://sevenrooms.com/pricing/ (read 2026-08-15, figures in AUD) Model: Sales-led, three unpriced packages, a one-time setup fee on top of the monthly subscription, and a guided onboarding before you go live. - Published price: None (Three packages, Starter, Growth and Premium, each ending in "Get a quote" on their own pricing page. No package lists a figure.) - Setup fee: One-time, on top of the subscription (Their own pricing FAQ, verbatim: "Outside of the monthly subscription, SevenRooms charges a one-time setup fee.") - Time to go live: "Within a few weeks" (Their own words: a "white-glove 1:1 onboarding with a dedicated support member" and "a customized venue floorplan" built for you ahead of launch.) - Transaction fee: Applies to pre-sales through their own booking widgets (Their FAQ states there is no reservation fee or online order commission, but a transaction fee does apply to event and ticket pre-sales taken through SevenRooms’ own widgets.) - When SevenRooms is the better choice: You run a multi-venue group or a high-end dining brand that wants deep guest-CRM tooling, marketing automation and a dedicated onboarding team, and you have the weeks and the budget for a proper rollout. SevenRooms is genuinely built for that scale, and its own pricing page frames setup as a guided process with a floorplan built for you, not something an owner does themselves between services. ### ResDiary Source: https://resdiary.com/pricing (read 2026-08-29, figures in USD) Model: Sales-led for the core plan. Four unpriced tiers behind a demo request, plus a separate catalogue of paid add-on modules that do carry real published prices. - Core plan price: None published (Their own pricing page names four tiers, Express, Pro, Connect and Ultimate, and says they "offer the same core features... with the only difference being the number of bookings per plan," with no figure against any of them. The listed path to one is "Book a Free Demo.") - Add-on catalogue: US$20 to US$70/mo each, nine named add-ons (Gift Vouchers, SMS, POS integration, ResPhone (bookings by phone), Event Manager (events, enquiries, pre-orders and large parties), PMS integration, CRM/Marketing, Group Central Reservations, and Pre-orders, each sold separately on top of whichever core plan is quoted. Re-counted 2026-08-29: this codebase previously said "eight" in one place and "ten" in another, both wrong. The real count is nine, read directly off the page rather than assumed.) - Free trial or free plan: Not stated (Neither offered nor denied anywhere we could find on resdiary.com. What is offered is a free demo, not a free trial of the product itself.) - When ResDiary is the better choice: You run a multi-venue group or operate across borders and want a vendor with real global scale to point to. ResDiary's own site backs that with numbers: over 10,000 venues worldwide, operating in 60 countries, more than 20 years in the category and 70-plus technology integrations. Its Event Manager add-on is also a genuinely capable module once purchased, with run sheets and deposit handling built in. If that breadth matters more to you than a single flat price you can read today, that is a real reason to choose them. ### Tableo Source: https://tableo.com/pricing-aud/ (read 2026-10-10, figures in AUD) Model: A free plan sized by covers, then three paid plans with a flat monthly price, cheaper when paid for a year. - Freemium plan: A$0 (Up to 100 covers a month.) - Organise plan: A$98/mo (Billed monthly, or A$81.67/mo billed annually. No cover limit stated.) - Grow plan: A$164/mo (Billed monthly, or A$136.67/mo billed annually. Adds taking payments.) - Expand plan: A$499/mo (Billed monthly, or A$415.83/mo billed annually. CRM, reports and tools for venue groups.) - Paying yearly: 17% off (Their own line: "2 months free".) - Commission: None (They describe reservations from every channel as commission-free.) - Prices shown: GST not stated (The page does not say whether its prices include GST.) - When Tableo is the better choice: You run a small venue that fits inside 100 covers a month and want a free plan with no card, or you run a group and want tools built for several venues, such as sending guests from a fully booked venue to another one in the group. Setup and staff training are listed on their own pricing page, so a venue that wants help getting started has it. ### Quandoo Source: https://www.quandoo.com.au/important-update (read 2026-09-02, figures in AUD) Model: Was a monthly subscription plus a per-guest cover fee, the same shape as OpenTable below. Since announcing its shutdown, Quandoo has made every service free of charge from 1 April 2026 through the end of its contract on 30 September 2026, after which the platform stops taking reservations entirely. - Shutdown timeline: New reservations stop 30 Sep 2026, fully offline 31 Dec 2026 (Their own words, verbatim: "Our platform will continue to operate, allowing you to discover restaurants and make new reservations until 30th September 2026." All consumer services end 1 October 2026; the website, app and remaining infrastructure are permanently taken offline by 31 December 2026.) - Data export deadline: Reservation and guest data exportable only through 30 Nov 2026 (After that date, Quandoo states data is "retained only for as long as legally required, then securely deleted or anonymised.") - Review portability: Diner reviews cannot be exported to another platform, at all (Their own words: reviews "were submitted directly to Quandoo and are stored under specific contractual and data-protection rules... we're not able to share or export them to external platforms." True of any platform a restaurant moves to next, not specific to us.) - Migration support offered: None, by their own account (Quandoo states plainly it is "unable to offer direct integration with other platforms or hands-on migration services," only "key information" to help a partner move on their own.) - Pricing since the shutdown announcement: Free, all services, from 1 April 2026 (Both the monthly subscription and transaction/cover fees, per their own restaurant-partner shutdown FAQ, "For Our Restaurant Partners" section.) - Historical pricing structure: Monthly subscription plus a per-guest cover fee (Per their own Terms & Conditions, a subscription plus a cover fee charged for every guest on a reservation made through the Quandoo network. The actual dollar figures were never published on their site, and the pages that once held them are now down.) - Restaurant network size: Over 15,000 restaurants in 11 countries (Their own consumer homepage, current as of this check.) - Partner dashboard: Called "Business Center" (a separate "Pro" login also exists) (Not "Quandoo Admin" or "Quandoo Manager," despite that being how people commonly search for it. Confirmed from the live login pages; we could not find a page describing exactly what each of the two logins covers, since the marketing pages that would have explained it are the ones now down.) - When Quandoo is the better choice: There is no scenario left where signing up with Quandoo is the right call: it is not accepting new restaurant partners, and every existing contract ends automatically on 30 September 2026 regardless of what a partner does. The only real question left is what a restaurant using Quandoo now does next, and by Quandoo's own account that does not include hands-on help finding out. ### Kitomba Source: https://www.kitomba.com/pricing/ (read 2026-09-02, figures in AUD) Model: Sales-led. Four tiers, Lite PLUS, Grow PLUS, Pro PLUS and Enterprise, each unpriced; a quote follows a short questionnaire or a demo, worked out per staff member. - Published price: None (Their own line, verbatim: "Answer a few quick questions and get instant pricing tailored to your salon." A quote follows a form, not a price sheet.) - Plan tiers: Lite PLUS, Grow PLUS, Pro PLUS, Enterprise (Four named tiers, none carrying a published figure.) - Pricing basis: Per staff member (Their own footnote prices the example "based on 3 staff".) - Kitomba Pay discount: 20% off software fees (Only for businesses that also process card payments through Kitomba's own terminal, Kitomba Pay.) - Free trial: Not found (No trial or self-serve signup found anywhere on their site; every path leads to a demo or a quote request.) - Support: Unlimited phone, email and chat, on every plan (Stated as included regardless of tier, alongside automatic backups and updates.) - When Kitomba is the better choice: You are an established Australian or New Zealand salon that wants a vendor built specifically for this market for over two decades, with a bundled payment terminal, Kitomba Pay, that discounts the software bill by 20% if you use it, and you are comfortable trading a published price for a quote matched to your staff count and feature needs. ### Calendly Source: https://calendly.com/pricing (read 2026-09-02, figures in USD) Model: A one-on-one meeting scheduler, priced per seat past a genuinely free tier. Not built around staff rosters, deposits or table bookings. - Free plan: Free forever (One event type, one connected calendar, one-on-one scheduling only, a customisable booking page and a browser extension. No time limit or forced trial expiry.) - Standard plan: $10/seat/month (Billed monthly, USD. A 17% discount is offered billed annually. Adds unlimited event types, more than one calendar, and payment collection via Stripe or PayPal at the price set for that event type.) - Teams plan: $16/seat/month (Billed monthly, USD. A 20% discount is offered billed annually. Adds round-robin and team routing, built for distributing meetings across a group rather than a client choosing a named staff member.) - Enterprise plan: From $15,000/year (Minimum 50 seats, USD only, custom quote required.) - Deposits or no-show fees: Not a separate feature (Payment collection (Standard and up) charges the one price configured for an event type, in full, at booking: there is no separate deposit or no-show-fee logic.) - When Calendly is the better choice: You are a single consultant, coach or freelancer taking one-on-one meetings, you do not need to take payment at booking, and you are the only person on the calendar. Calendly's free plan is genuinely free forever for that exact case, with no forced trial expiry, and switching would cost time for no real gain. ### Microsoft Bookings Source: https://www.microsoft.com/en-au/microsoft-365/business/microsoft-365-business-basic (read 2026-09-02, figures in AUD) Model: An appointment-scheduling app bundled into a paid Microsoft 365 Business subscription. Never sold on its own, and built around one-to-one slots, not staff rosters, deposits or table bookings. - Business Basic plan, monthly billing: A$12.60/user/month (Ex GST, no annual commitment. Cheapest Microsoft 365 plan that includes Bookings.) - Business Basic plan, annual commitment: A$10.50/user/month (Ex GST, billed for the year upfront.) - Standalone Bookings price: Not sold separately (Only available bundled inside a qualifying Microsoft 365 Business plan (Basic and up); there is no way to buy Bookings alone.) - Payments at booking: Not supported natively (No built-in deposit collection or card-on-file no-show protection.) - Table or party bookings: Not supported (Personal Bookings and Shared Bookings are both one-to-one appointment slots; there is no party-size, table or service-period concept anywhere in the product.) - When Microsoft Bookings is the better choice: You are a solo practitioner or a very small team already paying for a qualifying Microsoft 365 Business plan, your scheduling needs are simple one-to-one appointments, and you do not need deposits, marketing tools or a booking page that carries your own branding. Bookings is already paid for on that plan, and switching would add a cost for no real gain. ## All public pages - [/](https://gaplessly.com): What the product is: white-label booking software for appointment businesses and hospitality venues, run from one dashboard. - [/pricing](https://gaplessly.com/pricing): Published plans for both verticals, in Australian dollars, with the add-on prices and the frequently asked questions about commission, booking limits and SMS charges. - [/why-gaplessly](https://gaplessly.com/why-gaplessly): Why to pick Gaplessly: no commission on any booking, no cover fees, your brand on every page a customer sees, public pricing, a public API, and support from the founder. Honest that the product is new and in beta. - [/resources](https://gaplessly.com/resources): Free calculators, templates and award rate guides for Australian salons, cafés, restaurants and bars, usable without a Gaplessly account. - [/resources/surcharge-calculator](https://gaplessly.com/resources/surcharge-calculator): Free surcharge calculator: the public holiday, Sunday or Saturday surcharge that covers award wages for a roster, and what card fees cost now that card surcharges are banned from 1 October 2026, with the price rise that covers them. - [/resources/penalty-rates-calculator](https://gaplessly.com/resources/penalty-rates-calculator): Free penalty rates calculator for the Restaurant, Hospitality and Hair and Beauty awards: what a shift costs at the 1 July 2026 minimum rates, by day and time, with junior rates, casual loading, late-night amounts and super. - [/resources/learn](https://gaplessly.com/resources/learn): Free bar and service library for hospitality staff: classic cocktail recipes, bar technique guides (shaking, stirring, dilution, garnish, batching) and front-of-house guides on greeting, orders, complaints, allergies and serving alcohol responsibly. - [/resources/cocktails](https://gaplessly.com/resources/cocktails): Every classic cocktail in the free library, grouped by base spirit, each with measures in ml and oz, method, glass, garnish and an estimated flavour profile. - [/compare](https://gaplessly.com/compare): Index of the comparison pages, each built on figures read off the competitor’s own pricing page and dated. - [/demo](https://gaplessly.com/demo): The real product running live with example businesses. No account, no card, no signup. - [/restaurants](https://gaplessly.com/restaurants): Restaurant booking software built around a real floor plan: table combining, service periods and guest self-service messaging, no commission and no cover fees. - [/appointments](https://gaplessly.com/appointments): Salon and clinic appointment software that never charges per client: staff, services, a calendar, automated messages and reports in one dashboard. - [/features](https://gaplessly.com/features): Every Gaplessly tool in one place, grouped into three hubs (Marketing, Guest Experience, Operations), each tool marked with the businesses it applies to. - [/features/marketing](https://gaplessly.com/features/marketing): The Gaplessly tools that bring bookings in and bring customers back: campaigns and rebooking, promotions, gift cards, review requests, a website builder and loyalty. - [/features/guest-experience](https://gaplessly.com/features/guest-experience): The Gaplessly tools customers actually see: live availability and online booking, automated reminders, self-service changes, a waitlist, group enquiries and client history. - [/features/operations](https://gaplessly.com/features/operations): The Gaplessly tools that run the day: a live floor plan with table combining and service periods, team calendars and rosters, products and stock, deposits and payments, reporting, and Lessly, the in-app assistant. - [/appointments/spas](https://gaplessly.com/appointments/spas): Spa booking software for treatments, therapists and reminders, with no commission on any booking. - [/appointments/clinics](https://gaplessly.com/appointments/clinics): Clinic appointment software for dental, GP, physio and chiro practices: practitioner calendars, new-patient intake forms and reminders, with no commission on any booking. - [/restaurants/nightclubs-bars](https://gaplessly.com/restaurants/nightclubs-bars): Nightclub and bar booking software for table and group bookings, built around a real floor plan, no commission and no cover fee. - [/restaurants/breweries-wineries](https://gaplessly.com/restaurants/breweries-wineries): Brewery and winery booking software for table bookings and group enquiries, built around a real floor plan, no commission and no cover fee. - [/restaurants/sports-entertainment](https://gaplessly.com/restaurants/sports-entertainment): Sports bar and entertainment venue booking software for table and group bookings, built around a real floor plan, no commission and no cover fee. - [/blog](https://gaplessly.com/blog): Index of the blog posts: broader, pre-signup questions no single named competitor answers, each linking out to the relevant /compare pages. - [/request-access](https://gaplessly.com/request-access): Gaplessly is in beta. Request access and get emailed a code to create an account. - [/docs](https://gaplessly.com/docs): The Gaplessly developer docs: an API-key REST API with scoped permissions across two booking engines, public booking endpoints, an MCP connector and the OpenAPI 3.1 reference. - [/docs/quickstart](https://gaplessly.com/docs/quickstart): From a new Gaplessly API key to a first response: sending the key, the eight /api/v1 endpoints and the error codes to handle. - [/docs/engines](https://gaplessly.com/docs/engines): Why the Gaplessly API is two booking engines, appointments and table reservations, and the 403 an integrator hits first when they mix them up. - [/docs/authentication](https://gaplessly.com/docs/authentication): How to authenticate to the Gaplessly API: scoped API keys for /api/v1, guest manage tokens, and the public booking endpoints that need no credential. - [/docs/conventions](https://gaplessly.com/docs/conventions): What is true of every Gaplessly API endpoint: error shape, cursor paging, venue wall-clock times, rate limits, versioning and deprecation policy. - [/docs/api-reference](https://gaplessly.com/docs/api-reference): Every public Gaplessly API operation, grouped by product area, each with its own page, code samples and example responses. - [/docs/mcp](https://gaplessly.com/docs/mcp): The Model Context Protocol connector an AI assistant connects to: five read-only tools for finding free appointment and table times at any Gaplessly venue, and handing the guest a link to finish the booking themselves. No authentication, and no tool books anything. - [/about](https://gaplessly.com/about): Who builds Gaplessly, why it exists, and where it operates from. - [/contact](https://gaplessly.com/contact): Support, privacy, legal and security contact addresses. - [/help](https://gaplessly.com/help): Guides for running a business on Gaplessly, organised by topic: getting started, bookings, your website, payments, reports, marketing, customers, staff and billing. - [/integrations](https://gaplessly.com/integrations): What Gaplessly connects to today: Stripe for payments, the booking-link and ad-tracking tools, and the public HTTP API. - [/changelog](https://gaplessly.com/changelog): Recent improvements to Gaplessly, in plain language, newest first. - [/legal](https://gaplessly.com/legal): Index of the documents that govern using Gaplessly: the terms and the documents they include (billing, payments, data processing, sub-processors, acceptable use, AI and staff), plus privacy, cookies, refunds, data deletion and the AI assistant connector. - [/legal/billing](https://gaplessly.com/legal/billing): Billing Schedule: plans, free bands, trials, the launch offer, usage rates, GST and price changes. - [/legal/payments](https://gaplessly.com/legal/payments): Payments Terms: deposits, card holds, no-show fees, tickets and gift cards taken through Stripe. - [/legal/dpa](https://gaplessly.com/legal/dpa): Data Processing Terms: how Gaplessly handles a business’s customer data on its behalf. - [/legal/subprocessors](https://gaplessly.com/legal/subprocessors): Sub-processor list: every provider that processes personal information, what it does and where. - [/legal/acceptable-use](https://gaplessly.com/legal/acceptable-use): Acceptable Use Policy: marketing consent, honest reviews, prohibited businesses and content, security. - [/legal/ai-terms](https://gaplessly.com/legal/ai-terms): AI Terms: what the assistant can see and do, where its data goes, and checking its answers. - [/legal/staff](https://gaplessly.com/legal/staff): Staff Notice: what invited staff agree to and how their information is handled. - [/legal/privacy](https://gaplessly.com/legal/privacy): Privacy policy, including processors, regions and retention periods. - [/legal/terms](https://gaplessly.com/legal/terms): Terms of service, covering the subscription, acceptable use and liability. - [/legal/cookies](https://gaplessly.com/legal/cookies): Cookie policy and the full inventory of cookies this product sets. - [/legal/refunds](https://gaplessly.com/legal/refunds): Refund and cancellation policy, including how deposits taken from guests are handled. - [/legal/data-deletion](https://gaplessly.com/legal/data-deletion): Data Deletion Instructions for Meta: what the Instagram webhook receives and how to ask us to delete it. - [/legal/ai-connector](https://gaplessly.com/legal/ai-connector): What an AI assistant can read through the Gaplessly booking connector, and what it can never reach. - [/compare/fresha-alternative](https://gaplessly.com/compare/fresha-alternative): On Fresha's Team plan, each bookable team member costs A$29.95 a month, so a 5-person team pays A$149.75/mo before other fees; our comparable plan costs A$83/mo for the same headcount. - [/compare/booking-software-costs](https://gaplessly.com/compare/booking-software-costs): For a salon with 3 people taking bookings, published plans in Australian dollars run from free (Square Appointments and Setmore) to A$1,512 a year on Timely, paid monthly; Gaplessly Growth is A$708. For restaurants, most table-booking platforms publish no price at all: of the 6 we checked, only Gaplessly and Tableo put a figure on their website. - [/compare/booking-limits](https://gaplessly.com/compare/booking-limits): Several booking platforms sell monthly booking volume as the thing that separates their plans. SimplyBook.me publishes tiers at 50, 100, 500 and 2,000 bookings a month. Others, Setmore among them, publish no cap and charge for features or staff instead. Gaplessly's appointment plans have no booking cap; its venue plans cover 100, 350 or 1,500 bookings a month, published on the pricing page. - [/compare/simplybook-alternative](https://gaplessly.com/compare/simplybook-alternative): SimplyBook.me prices its plans by a monthly booking cap, 50 to 2,000; our appointment plans have none. Both start free, theirs up to 50 bookings a month and ours up to 50, but a busier month is A$14 on their Basic plan (up to 100) against A$19 on our Solo plan. - [/compare/setmore-alternative](https://gaplessly.com/compare/setmore-alternative): Gaplessly's appointment plans are priced in AUD and have no booking cap once a card is on file: Solo is free up to 50 bookings a month and A$19 in a busier one. Setmore's free plan is more generous, up to 4 users with no appointment cap, but text reminders, deposits and a fifth user need its Pro plan, priced per user in US dollars. - [/compare/booksy-alternative](https://gaplessly.com/compare/booksy-alternative): Booksy has no Australian pricing page and no AUD figure: US$29.99 a month plus US$20 a month for each extra staff login. Gaplessly prices everything in AUD, and Solo is free up to 50 bookings a month and A$19 in a busier one. - [/compare/glossgenius-alternative](https://gaplessly.com/compare/glossgenius-alternative): On GlossGenius, hiring a 10th person jumps the whole plan from US$56 to US$168 a month, not a seat fee. Gaplessly bills in Australian dollars, with Solo free up to 50 bookings a month, and adds only a small per-seat charge as a team grows. - [/compare/mindbody-alternative](https://gaplessly.com/compare/mindbody-alternative): Every Mindbody tier ends in a sales call, not a signup button, despite publishing three per-location prices from A$89 to A$369 a month. Gaplessly is self-serve up to 5 locations, with Solo free up to 50 bookings a month, and no sales call required. - [/compare/acuity-scheduling-alternative](https://gaplessly.com/compare/acuity-scheduling-alternative): Acuity charges US$20 to US$61 a month in USD, banded by calendar count, for general-purpose scheduling. Gaplessly is priced in Australian dollars, with Solo free up to 50 bookings a month and A$19 in a busier one, and purpose-built for hair and beauty. - [/compare/opentable-alternative](https://gaplessly.com/compare/opentable-alternative): OpenTable charges a subscription plus a fee for every diner seated from their network, not for bookings made direct. Gaplessly charges a flat monthly plan price, free up to 35 bookings a month on Venue Starter, with no fee per diner from any source. - [/compare/now-book-it-alternative](https://gaplessly.com/compare/now-book-it-alternative): Now Book It publishes no price or plan names anywhere. You get a quote only after booking a demo. Gaplessly publishes every venue price on the pricing page itself: Venue Starter is free up to 35 bookings a month and A$49 in a busier one, Venue Growth is A$99 a month and Venue Pro A$199. - [/compare/sevenrooms-alternative](https://gaplessly.com/compare/sevenrooms-alternative): SevenRooms prices its three packages as "Get a quote" plus a one-time setup fee on top of the subscription; Gaplessly publishes every plan, from Venue Starter free up to 35 bookings a month to Venue Pro at A$199, with no setup fee. - [/compare/resdiary-alternative](https://gaplessly.com/compare/resdiary-alternative): ResDiary publishes no price across its four plans, only a demo request, plus a US$70/mo Event Manager add-on for enquiries. Gaplessly publishes every plan and includes big-group enquiries from A$99 a month, on Venue Growth and up. - [/compare/quandoo-alternative](https://gaplessly.com/compare/quandoo-alternative): Quandoo announced it is closing down entirely: new reservations stop on 30 September 2026, the platform goes fully offline on 31 December 2026, and by its own account it offers no hands-on migration help and cannot transfer diner reviews to another platform. Gaplessly is a flat monthly plan, free up to 35 bookings a month on Venue Starter, with free floor-plan and booking migration for the first 50 venues that move across. - [/compare/timely-alternative](https://gaplessly.com/compare/timely-alternative): Timely bills per bookable staff member on every tier, A$42 to A$79 each monthly. Our Pro plan covers 10 staff flat at A$149/mo, then A$10/mo each, and never passes A$199 a month for up to 25 staff. - [/compare/calendly-alternative](https://gaplessly.com/compare/calendly-alternative): Calendly is free forever for one person taking one type of 1-on-1 meeting, and that's genuinely enough for many people. It stops being enough the moment a business needs to take payment at booking, give more than one staff member their own calendar, or run a booking page that looks like part of their own site. - [/compare/microsoft-bookings-alternative](https://gaplessly.com/compare/microsoft-bookings-alternative): Microsoft Bookings is free only if you already pay for a qualifying Microsoft 365 Business plan, starting at A$12.60 per user/month (ex GST) for Business Basic; there is no standalone free version. It handles simple one-to-one appointment scheduling well, but it has no native payments, no marketing tools, no branded booking page and no way to book a table or a party, which is where a dedicated tool like Gaplessly takes over. - [/blog/php2shell-php-vulnerability](https://gaplessly.com/blog/php2shell-php-vulnerability): PHP2Shell is the name for two critical flaws in PHP, CVE-2026-109618 and CVE-2026-109619, patched on 21 October 2026. They let an attacker run code on an unpatched server with no login. Gaplessly is not affected: the booking app, booking pages and database do not run on PHP. If your own website runs WordPress or another PHP system, ask your host to confirm PHP is on 8.2.35, 8.3.36, 8.4.27, 8.5.12 or later. - [/blog/what-to-ask-lessly](https://gaplessly.com/blog/what-to-ask-lessly): Lessly is the AI assistant inside your Gaplessly dashboard. Ask about today’s bookings, a client, your restaurant floor or how to use a feature. She reads what your account has access to and explains it. Any booking changes stay with you. - [/blog/build-a-website-with-online-booking](https://gaplessly.com/blog/build-a-website-with-online-booking): A website built separately from its booking tool usually takes one to three weeks to go live. An all-in-one system for salons, clinics and restaurants can launch the same day, because there is one login, one publish button and no integration step. - [/blog/restaurant-booking-widget-first-impression](https://gaplessly.com/blog/restaurant-booking-widget-first-impression): For most restaurants, a guest's first contact comes well before the host stand: it's the booking widget on their phone. If that screen is slow or fiddly, the guest has already formed a poor first impression by the time they walk in. - [/blog/restaurant-reservation-platforms](https://gaplessly.com/blog/restaurant-reservation-platforms): A restaurant reservation app should handle real-time table management, deposits and a waitlist in one system. Most restaurant reservation platforms fall into four groups: diner marketplaces, guest-CRM platforms, global subscription systems, and flat-fee tools built for the Australian market. - [/blog/how-to-set-up-a-restaurant-reservation-system](https://gaplessly.com/blog/how-to-set-up-a-restaurant-reservation-system): To take reservations at a restaurant or café without double-booking, set up the reservation system in this order: the floor plan, table and party-size logic, service periods, then payments and a waitlist. Skip the floor plan or the sittings and a restaurant reservation system will double-book a table that can't be turned twice. - [/blog/quandoo-and-gloriafood-are-closing-down](https://gaplessly.com/blog/quandoo-and-gloriafood-are-closing-down): Quandoo is closing entirely: new reservations stopped on 30 September 2026, and it is fully offline by 31 December 2026. GloriaFood, a separate online ordering tool, is closed to new signups but still supports existing customers, so each closure needs its own next step. - [/blog/hair-salon-and-barbershop-booking-software](https://gaplessly.com/blog/hair-salon-and-barbershop-booking-software): Hair salons and barbershops need the same core from an online salon booking system: bookings by stylist or barber, add-on services in one appointment, and deposits against no-shows. Barbershops lean harder on walk-ins and chair-rental billing; salons on longer, multi-step services. - [/blog/online-booking-system](https://gaplessly.com/blog/online-booking-system): An online booking system lets customers check live availability and book an appointment, table or service themselves, without phoning the business. The business gets a calendar that updates the moment a booking is made, automatic confirmations and reminders, and usually payment collection built in. - [/blog/free-online-booking-system](https://gaplessly.com/blog/free-online-booking-system): Square Appointments, Setmore, Cal.com and Calendly have free plans that publish no monthly booking cap, and SimplyBook.me's free plan stops at 50 bookings a month. For restaurants, Tableo and Eat App are free up to 100 guests a month and resOS up to 25 bookings. Most free plans end with a feature rather than volume: a second staff member, deposits, text reminders or calendar sync. Once customers pay online, card fees usually cost more than the subscription. - [/blog/revenue-per-staff-member](https://gaplessly.com/blog/revenue-per-staff-member): Revenue per staff member is what one stylist, therapist or server brings in from their own completed bookings, unlike revenue per employee, which splits total revenue across everyone on the payroll. A single week tells you little on its own. Read the 7-day, 30-day and 90-day numbers side by side to see whether a dip is a one-off or a pattern. - [/blog/staff-scheduling-software](https://gaplessly.com/blog/staff-scheduling-software): In a salon or clinic the staff roster is also the booking calendar, so Gaplessly works as the roster app and the booking system in one: weekly hours, split shifts, repeating rosters, time away and schedule approvals, with each person's takings reported. Hourly pay, timesheets and payroll aren't built yet, and integrations with Deputy and Xero are planned. - [/blog/booking-funnel](https://gaplessly.com/blog/booking-funnel): A booking funnel counts how many visitors reach each step of your booking form, from opening it to confirming, so you can see where people give up. Gaplessly builds one for every booking page automatically, with cookieless analytics it hosts itself. - [/blog/reserve-with-google](https://gaplessly.com/blog/reserve-with-google): Reserve with Google puts a booking button on your Business Profile on Google, but only through a booking provider Google has accepted as a partner. Any business can instead add its own booking link to the profile, free and with no approval, pointing at its online booking page. - [/blog/restaurant-and-hospitality-award-pay-rates](https://gaplessly.com/blog/restaurant-and-hospitality-award-pay-rates): A standalone restaurant, café or reception centre is usually covered by the Restaurant Industry Award. A pub, hotel, bar or tavern, including its bistro, is usually covered by the Hospitality Award. From 1 July 2026 both pay adults the same base rates, from $25.74 an hour at the introductory level to $32.13 at Level 6, but their late-night and some casual Sunday rates differ. - [/blog/hair-and-beauty-award-pay-rates](https://gaplessly.com/blog/hair-and-beauty-award-pay-rates): From 1 July 2026, the Hair and Beauty Industry Award pays adults at least $27.81 an hour at Level 1 (receptionist or salon assistant) and up to $32.00 at Level 6 (beauty therapist with a Diploma). A hairdresser with a Certificate III is Level 3, at least $29.45. Casuals get 25% more, and Sundays pay double for permanent staff. - [/blog/public-holiday-surcharge](https://gaplessly.com/blog/public-holiday-surcharge): Yes. A café or restaurant in Australia can add a public holiday surcharge if its menu says "A surcharge of [percentage] applies on [the day or days]" at least as prominently as its most prominent price. The exemption covers food and drink only, so a salon or clinic has to show the full price for the day instead. NSW follows the same national rules, and the card surcharge ban that started on 1 October 2026 does not apply to public holiday surcharges. - [/blog/gift-voucher-template](https://gaplessly.com/blog/gift-voucher-template): Gaplessly's free gift voucher template gives you three printable vouchers on an A4 page, in Word or PDF, with room for your logo, the value, a voucher number, who it is for, and the issue and expiry dates. It works as a gift certificate template too. In Australia, a gift voucher sold on or after 1 November 2019 must be usable for at least 3 years and show its expiry date prominently. Fees charged after it is bought, such as activation or inactivity fees, are banned. - [/blog/restaurant-floor-plan](https://gaplessly.com/blog/restaurant-floor-plan): A restaurant floor plan starts with the parts that can't move: the door, the kitchen pass, the bar or counter, the toilets and the exits. Booths, banquettes and stools then go along the walls, and small tables that push together fill the middle, with a clear path from the kitchen and the door to every table. A café layout works the same way but starts from the counter and its queue. - [/blog/cancellation-policy-template](https://gaplessly.com/blog/cancellation-policy-template): A cancellation policy says how much notice a client must give to cancel or change for free, what a late cancellation or no-show costs, and how you collect that fee, from a deposit or a card saved at booking. Gaplessly's free cancellation policy template is an editable Word file, with a version for salons and clinics and one for restaurants and cafés. In Australia, keep the fee close to what a late change costs you: the law bans unfair terms in standard form contracts. - [/blog/salon-price-list-template](https://gaplessly.com/blog/salon-price-list-template): Gaplessly's free salon price list template is an editable Word file, with hair, nails, lashes, brows, waxing and skin services listed and the times and prices left for you. To price a service, add up what an hour of your team's time costs, your overheads for each booked hour and the products it uses, then add your margin. A qualified hairdresser on the award costs at least $32.98 an hour with super, before any time goes unbooked. - [/blog/deposits-or-no-show-fees](https://gaplessly.com/blog/deposits-or-no-show-fees): Take a booking deposit when one no-show costs you a lot: a big group, a long service or a set menu night. For everyday bookings, save a card and charge a no-show fee later, because a payment step at booking would lose you more clients than no-shows do. A deposit is money in hand but adds a step at booking. A saved card adds nothing to booking, and the no-show fee only arrives if the charge goes through. - [/features/live-availability-booking](https://gaplessly.com/features/live-availability-booking): Gaplessly's online booking page works out what is free from your working hours, any time you have blocked out and the bookings you already have. When a customer confirms, the slot is checked again, and the database itself refuses to store two overlapping bookings for the same team member or table. For restaurants and venues the same check covers tables on the floor as well as time. - [/features/automated-reminders](https://gaplessly.com/features/automated-reminders): Gaplessly sends booking confirmations, reminders, reschedule notices and cancellation notices automatically, for salon and clinic appointments and for restaurant reservations. Email confirmations and one reminder per booking go out on every plan, 24 hours before by default or anywhere from 1 hour to 7 days. Texts come from Growth and Venue Growth up, at A$0.09 per text, once you switch SMS on. On Pro and Venue Pro you write the wording yourself; other plans send clear standard wording. - [/features/guest-self-service](https://gaplessly.com/features/guest-self-service): Every Gaplessly confirmation email includes a private link to that one booking. From it, a guest or client can move the booking to a new time, cancel it or send you a message, with no account and no phone call, up to the cutoff you set in your cancellation policy. A change updates the booking already in your calendar, and a message lands in your Inbox as a thread attached to that booking. It works the same way for a restaurant reservation and for a salon or clinic appointment. - [/features/waitlist](https://gaplessly.com/features/waitlist): Gaplessly's restaurant waitlist is one screen with two lists. Waiting now is the walk-in queue your host keeps at the door, and on a plan with texts you can text a party when their table is ready, so they can wait somewhere other than your doorway. Future dates holds guests who asked online to hear about a full night, and they get an email with a link to book if a table opens up. Joining either list does not hold a table or confirm a reservation. - [/features/client-history-intake](https://gaplessly.com/features/client-history-intake): Gaplessly keeps a record for every client with their upcoming and past visits, a private note only your team sees, and tags, and it fills in on its own as they book. Salons, clinics and spas can also ask intake questions with each booking and send named forms, such as a consent and waiver form, for clients to fill in online. Client records come on every plan; forms are included on Pro and A$14.99 a month on Solo and Growth as an add-on. It covers booking history and paperwork; it is not a clinical or medical records system. - [/features/group-function-enquiries](https://gaplessly.com/features/group-function-enquiries): Group and function enquiries are a Gaplessly feature for restaurants and venues. When a party is bigger than your online booking limit, the public booking form sends you an enquiry with their date and party size instead of turning them away. You reply from the thread and hold the tables you have in mind, which takes them off public availability, then confirm the booking with the guest's own details carried straight into the reservation. - [/features/team-calendars](https://gaplessly.com/features/team-calendars): Gaplessly's team calendar is the shared appointment book for a salon, spa or clinic: every staff member has their own calendar, and the staff view lines up the whole team's day side by side. Each person's working hours, minus the bookings already in them, are the times a client can book online, so the calendar and your booking page always agree. It is built for appointment businesses, where one client books one staff member for a set length of time. - [/features/floor-plan-room-setup](https://gaplessly.com/features/floor-plan-room-setup): Gaplessly's floor plan editor lets a restaurant or venue draw its own room: areas, tables with their seat ranges, booths, bars, walls and doors, and separate levels from Venue Growth up. During service the Floor screen shows that plan live in 2D or 3D, with every table marked free, reserved, due, held or seated. Online availability is worked out live from the same tables and the bookings on them, so there is no separate list of time slots to maintain. - [/features/payments-deposits](https://gaplessly.com/features/payments-deposits): Gaplessly takes booking deposits, or saves a card for no-show and late cancellation fees, through your own Stripe account, depending on your plan and payment setup. You pick one of the two, set the amount and the refund window, and refund in full or in part from the payments ledger. At close-out you record how the rest was paid, with receipts and a Stripe takings report alongside. None of it is compulsory: the booking calendar works with payment processing switched off. - [/features/business-analytics](https://gaplessly.com/features/business-analytics): Gaplessly's reports show a salon, clinic or spa its revenue by service and by staff member, alongside appointments, no-shows and the deposits and fees it kept, over the last 7, 30 or 90 days. Restaurants and venues get a report built on covers instead: reservations, guests, no-shows, busiest days and hours, and party sizes over the same windows. Both are live in the dashboard today. Switching between a week, a month and a quarter is how you tell a real trend from one odd week. - [/features/staff-services-rosters](https://gaplessly.com/features/staff-services-rosters): Gaplessly keeps each staff member's roster and services together in their profile: the services they do, their hours for each day of the week, split shifts, repeating rosters of 2 to 8 weeks, one-off changes and time off. Your online booking page and the dashboard calendar both read that profile, so a client can only book a service with someone who does it, during that person's working hours. It is the roster your bookings run on, with no shift swaps, time clock, timesheets or payroll. - [/features/table-combining-service-periods](https://gaplessly.com/features/table-combining-service-periods): Gaplessly lets a restaurant or venue take group bookings online by combining tables: when no single free table seats the party, the booking page joins tables you have set to push together and books them as one reservation, with one confirmation and no phone call. Each service period, such as lunch and dinner, has its own hours and turn time, so a booking is only confirmed when a table is free for the whole turn. A late sitting that runs past midnight stays one sitting instead of splitting at the change of date. - [/features/lessly](https://gaplessly.com/features/lessly): Lessly is the AI assistant built into the Gaplessly dashboard. Ask it about today's bookings, a client, your services or your floor and it answers from your own data; it can also search the help centre and read a CSV or Excel file you attach. Its tools follow your business type: schedules and services for salons and clinics, and reservations, the floor, the waitlist and enquiries for restaurants. Lessly is read-only, so it can't make, change or cancel a booking, and how much you can use it depends on your plan. - [/features/products-stock](https://gaplessly.com/features/products-stock): Gaplessly's Products and Stock catalogue is inventory management for a salon, clinic or spa: each retail or aftercare product has a price, an optional SKU and an optional low-stock level. Stock only changes through logged entries for deliveries, stocktakes, damage and sales, so the number on screen comes from what happened to it. Restaurants and venues use separate tools: bar stock with counts and par levels on the cocktail list, and Experiences for special nights, set menus and ticketed events. - [/features/staff-training-academy](https://gaplessly.com/features/staff-training-academy): Gaplessly Academy is staff training inside your venue dashboard. Four core courses cover service, the floor, safety and the bar in 19 short lessons, each ending in a quick check. Drills are built from your own cocktail list, tables and menu, so a new starter learns your venue rather than a generic one. Admins and managers can write the venue's own courses, assign a course to a role or a person with a due date, and see who has finished what. - [/features/cocktail-list-bar-stock](https://gaplessly.com/features/cocktail-list-bar-stock): Gaplessly's cocktail list starts with 197 classic cocktails and checks each one against the bottles your bar carries, so you can see what you can make tonight and what is one bottle away. Add your own recipes, edit or hide any classic, save shared lists such as Favourites or a happy hour menu, and print them. Count what is on the shelf and set a par level, and the Cocktails page warns you when low stock puts a drink at risk. - [/features/venue-staff-roster](https://gaplessly.com/features/venue-staff-roster): Gaplessly's venue roster is where a restaurant, bar or pub plans its shifts. Build the week by person or by station, copy last week or a saved template, and publish when it is ready, so each person with a login gets one email with their shifts. Staff confirm their shifts, pick up open ones, offer or swap shifts and ask for leave, with a manager approving. Set pay rates and the roster shows wages against the covers already booked, by the day and by the hour, warns when a shift breaks a rest or hours rule you set, and exports the week's hours for payroll. - [/features/marketing-campaigns](https://gaplessly.com/features/marketing-campaigns): Gaplessly gives you two ways to bring customers back, and both send by email only. A campaign is a one-off email you write and send to a segment or tag from your client or guest list. Recipes are automatic emails you switch on once, such as Time to rebook, We miss you and Birthday, and each one goes out on its own when a customer is due. Both use the records already in your dashboard, only reach people who have agreed to hear from you, and work for salons, clinics and restaurants alike. - [/features/reviews](https://gaplessly.com/features/reviews): Gaplessly Reviews emails a customer after a completed visit and asks how it went, answered with one tap. A good answer opens your business's Google review page. Anything else opens a short private feedback form that comes to you, so there is a chance to follow up before it turns into a public review. The Reviews page, where that feedback lands and where you set the Google link, is included from Growth and Venue Growth up and an add-on for A$14.99 a month on Solo and Venue Starter. - [/features/gift-cards](https://gaplessly.com/features/gift-cards): Gaplessly gift cards, also known as gift vouchers, are stored-value codes you issue at the desk. You set the value, can add a recipient and an optional expiry, and redeem all or part of the balance at a later visit by entering the amount at close-out. Holders can check their balance online. An online gift card shop, automatic delivery emails and paying with a gift card during online booking are not available yet. - [/features/website-builder](https://gaplessly.com/features/website-builder): Gaplessly's website builder gives salons, clinics and spas a seven-page website (Home, Services, About, Team, Gallery, Reviews and Contact) built from the services, staff and hours already in the dashboard. You choose the colours, add your own photos and words, preview every change and publish page by page, and every page connects to your real booking availability. It is for appointment businesses only; a restaurant or venue's public site is a single page, the booking page itself. - [/features/promotions](https://gaplessly.com/features/promotions): Gaplessly Promotions puts discounts on your public appointment booking page in two forms: an automatic sale that shows the lower price, and a promo code the client types in. Each takes a percentage or a fixed amount off, for all services or the ones you choose, with optional dates, a minimum spend and usage limits. Codes can be open to anyone or kept for new clients. Promotions only apply to appointments booked online, not to bookings your team makes in the dashboard or to restaurant reservations. - [/features/loyalty](https://gaplessly.com/features/loyalty): Coming soon: Gaplessly Loyalty is a planned digital loyalty card program, not a feature you can use with customers today. The Apple Wallet and Google Wallet backend exists, but issuing real cards is waiting on Apple and Google to approve Gaplessly's accounts. Customer enrolment and the program setup screen are still to be built, so you cannot enrol a guest, issue a working loyalty card or run a rewards program yet. - [/help/set-up-your-account-and-first-booking](https://gaplessly.com/help/set-up-your-account-and-first-booking): A quick tour of the Setup checklist and what each step actually does, so you can get from signing up to a real, live booking page. - [/help/share-your-booking-link-with-customers](https://gaplessly.com/help/share-your-booking-link-with-customers): One link is all a customer needs to book with you, no account or app on their end, and this is where to find and send it. - [/help/how-customers-book-online](https://gaplessly.com/help/how-customers-book-online): Customers book through your own page with no account needed, and the exact steps they see depend on whether your business runs appointments or table reservations. - [/help/why-a-time-isnt-showing](https://gaplessly.com/help/why-a-time-isnt-showing): A missing time is worked out fresh every time the page loads, and it almost always comes down to one of a short list of ordinary reasons rather than a fault. - [/help/booking-confirmations-and-reminders](https://gaplessly.com/help/booking-confirmations-and-reminders): Every booking gets its own confirmation, and later a reminder, straight from your business's own name, without anyone needing to send it by hand. - [/help/waitlist-and-walk-ins](https://gaplessly.com/help/waitlist-and-walk-ins): Waitlist lives under Guests in the sidebar, with two tabs: Waiting now for parties at the door tonight, Future dates for guests who joined online when their date was full. - [/help/group-services-into-categories](https://gaplessly.com/help/group-services-into-categories): Categories group related services together under a shared heading, both in your own dashboard and on your public booking page. - [/help/cancellation-reschedule-no-show-policy](https://gaplessly.com/help/cancellation-reschedule-no-show-policy): One policy on Settings, Booking rules controls whether guests can change bookings themselves, how much notice they need, and what happens once that window closes. - [/help/closed-dates-holidays-staff-time-away](https://gaplessly.com/help/closed-dates-holidays-staff-time-away): Special hours close the whole business for a date, the holiday setting decides which region's public holidays get suggested to you, and team time away blocks just one person, and they live on different screens on purpose. - [/help/repeat-bookings](https://gaplessly.com/help/repeat-bookings): The Repeats option on the New booking dialog turns one appointment into a weekly or fortnightly series, created from your dashboard in a single step. - [/help/build-and-publish-your-website](https://gaplessly.com/help/build-and-publish-your-website): Edit each page in the website editor, save your drafts as you go, then publish when you're ready to make your changes live. - [/help/buying-a-domain](https://gaplessly.com/help/buying-a-domain): You don't need a domain to use Gaplessly. Here's what changes if you decide to get one. - [/help/custom-domains](https://gaplessly.com/help/custom-domains): One record to add at your registrar, and a status that only says Connected once it's working. - [/help/website-analytics](https://gaplessly.com/help/website-analytics): A plain-language guide to the views, visitors and booking numbers on your Website screen, and what you see if your plan doesn't include it yet. - [/help/deposits-to-reduce-no-shows](https://gaplessly.com/help/deposits-to-reduce-no-shows): A deposit charges a customer's card at the moment of booking, and is refunded or kept automatically based on your cancellation window. - [/help/where-your-money-goes](https://gaplessly.com/help/where-your-money-goes): Gaplessly never holds your customers' money. Deposits and fees are charged straight into your own Stripe account, and Gaplessly takes no cut. - [/help/gst-receipts-and-tax-invoices](https://gaplessly.com/help/gst-receipts-and-tax-invoices): Two settings decide what a receipt looks like: whether you're registered for GST, and whether you've added an ABN. - [/help/card-on-file-no-show-fee](https://gaplessly.com/help/card-on-file-no-show-fee): Card on file saves a customer's card at no charge when they book, and lets your team charge a no-show fee by hand afterwards, only if it's actually needed. - [/help/refunding-a-payment](https://gaplessly.com/help/refunding-a-payment): Refunds go back through your own Stripe account, and can be issued automatically on cancellation or by hand at any time. - [/help/your-takings-report](https://gaplessly.com/help/your-takings-report): Takings adds up every sale you recorded at the till and every deposit or fee paid online through Stripe over a date range you choose, showing what came in, tips, GST, what went back out as refunds, and what you kept. - [/help/understanding-your-bookings-reports](https://gaplessly.com/help/understanding-your-bookings-reports): Reports shows how your business has actually traded over the last 7, 30 or 90 days: a set of separate reports for an appointments business, and one page built around covers and tables for a restaurant or venue. - [/help/email-marketing-campaigns](https://gaplessly.com/help/email-marketing-campaigns): A campaign is a single marketing email you write once and send to a segment or tag of your existing clients, and only to people who have actually agreed to hear from you. - [/help/sms-consent-and-stop](https://gaplessly.com/help/sms-consent-and-stop): Texting a customer needs the same kind of consent as emailing them, and once someone opts out by texting STOP, Gaplessly enforces it automatically, with no action needed from you. - [/help/managing-your-customer-list](https://gaplessly.com/help/managing-your-customer-list): Every person who books through your page, or gets added by hand, lands here automatically, complete with visit history, tags, notes and live segments you can use to find the right group of people. - [/help/staff-roles-and-permissions](https://gaplessly.com/help/staff-roles-and-permissions): Gaplessly has four dashboard roles: Admin, Manager, Front desk, and Team member. An admin can change anyone's role at any time and can grant a Team member or Manager login up to three specific extra permissions from a fixed checklist; Front desk gets a fixed, wider grant instead of a checklist. - [/help/staff-inviting-your-team](https://gaplessly.com/help/staff-inviting-your-team): An admin sends an email invite from the Team page's Team access section, choosing Team member, Manager, Front desk or Admin. The recipient gets a link, valid for 7 days, to set a password or continue with Google and join. - [/help/trial-plans-and-billing](https://gaplessly.com/help/trial-plans-and-billing): A plain-language walkthrough of the free plan, the paid plans, how the free trial works, and where to see or change what you're paying for. - [/resources/techniques/shake](https://gaplessly.com/resources/techniques/shake): How to shake a cocktail properly: what goes in the tin first, how much ice, how long to shake and when to strain. Plus the classics that are shaken. - [/resources/techniques/stir](https://gaplessly.com/resources/techniques/stir): How to stir a cocktail with a bar spoon: chilling the glass, the right ice, how long to stir and how to strain. Plus every stirred classic in the library. - [/resources/techniques/build](https://gaplessly.com/resources/techniques/build): Building a drink in the glass for highballs, spritzes and simple mixes: how much ice, pouring order, topping with soda without losing the bubbles. - [/resources/techniques/dry-shake](https://gaplessly.com/resources/techniques/dry-shake): How to dry shake a cocktail with egg white or aquafaba for a thick foam, the reverse dry shake, and handling raw egg safely behind the bar. - [/resources/techniques/muddle](https://gaplessly.com/resources/techniques/muddle): How to muddle and press for a Mojito, Caipirinha or Mint Julep: how hard to press herbs versus citrus, what tool to use and the mistakes that make a drink bitter. - [/resources/techniques/fine-strain](https://gaplessly.com/resources/techniques/fine-strain): What fine straining means, why bartenders double strain shaken drinks served without ice, and how to hold a Hawthorne and a fine mesh strainer together. - [/resources/techniques/layer-and-float](https://gaplessly.com/resources/techniques/layer-and-float): How to float a spirit, liqueur or cream on top of a cocktail over the back of a bar spoon, and why heavy, sweet liquids sink while lighter ones sit on top. - [/resources/techniques/crushed-ice](https://gaplessly.com/resources/techniques/crushed-ice): Serving cocktails over crushed ice: how to churn a Mint Julep or Mojito, how to swizzle, and why crushed ice changes the dilution. - [/resources/techniques/blend](https://gaplessly.com/resources/techniques/blend): How to blend a frozen cocktail like a Piña Colada: how much ice, the order that goes in the jug, how long to run it and why frozen drinks need tasting cold. - [/resources/techniques/rims-and-rinses](https://gaplessly.com/resources/techniques/rims-and-rinses): How to put a salt or sugar rim on a glass without it falling into the drink, why a half rim gives the guest a choice, and how to rinse a glass with absinthe. - [/resources/techniques/ice-and-dilution](https://gaplessly.com/resources/techniques/ice-and-dilution): Why ice matters in cocktails: how dilution changes strength and flavour, which ice for which serve, and handling ice safely behind the bar. - [/resources/techniques/measuring-and-balance](https://gaplessly.com/resources/techniques/measuring-and-balance): How to measure with a jigger accurately, why every drink is poured to the spec, and how spirit, sour and sweet balance in a classic sour. - [/resources/techniques/glassware](https://gaplessly.com/resources/techniques/glassware): The common cocktail glasses and what goes in each: coupe, rocks, highball, martini, flute and wine glass. How to chill, hold and check glassware before service. - [/resources/techniques/garnish](https://gaplessly.com/resources/techniques/garnish): How to cut a citrus twist and express the oils over a drink, prepare wheels and wedges, and handle mint and fruit garnishes cleanly. - [/resources/techniques/batching](https://gaplessly.com/resources/techniques/batching): How to batch cocktails ahead of a busy night: which drinks batch well, how to add water for dilution, how to store and label a batch, and what to keep fresh. - [/resources/service/greeting-guests](https://gaplessly.com/resources/service/greeting-guests): How front-of-house staff should greet guests: acknowledge them in seconds, seat them well and read what the table wants. Includes lines to say and avoid. - [/resources/service/taking-orders](https://gaplessly.com/resources/service/taking-orders): How to take a restaurant order well: recommend dishes you know, go seat by seat, ask about allergies first and read the order back to get it right. - [/resources/service/handling-complaints](https://gaplessly.com/resources/service/handling-complaints): What to do when a guest complains: listen, apologise without arguing, fix it fast and know when to bring in a manager. Practical steps and words for floor staff. - [/resources/service/allergies-and-dietary-needs](https://gaplessly.com/resources/service/allergies-and-dietary-needs): How front-of-house staff should handle allergies and dietary requests: ask every table, write it down, check with the kitchen, and what to do if a guest has a reaction. - [/resources/service/responsible-service-of-alcohol](https://gaplessly.com/resources/service/responsible-service-of-alcohol): General practice for serving alcohol responsibly: signs of intoxication, refusing service calmly and checking ID. Not a substitute for your RSA certificate. ## Contact Sydney, Australia. Support is answered by the founder.