Welcome after first visit
A thank-you the evening after a new customer's very first visit, the moment that turns a one-off into a regular.
4 sent in the last 30 days
Birthday
A warm happy birthday on the day. Uses the day and month on a customer's record, never a year, and stays quiet for anyone without one.
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Review request
A short "how was your visit?" note with a link to leave a public review, or a private way to flag something that went wrong. Already on for every business: the message itself is fixed, and you set the destination link from the Reviews page.
9 sent in the last 30 days
Manage on the Reviews pageWe miss you
A nudge to a customer who hasn't been back in a while, timed to how long is normal for your business.
3 sent in the last 30 days
No-show follow-up
A gentle message the evening after a missed appointment, inviting them to find a new time. Off by default: this is a nudge, not the no-show notice itself.
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Time to rebook
A personalised nudge timed to each customer's own usual gap between visits, not a fixed number of days for everyone. Needs at least two past visits to have a rhythm to predict from.
2 sent in the last 30 days