Booking protectionYour policy
No paymentCard on file Upfront deposit
Card saved with StripeNo charge at booking
SavedOperations / Payments & Deposits
Payments & Deposits
Take a deposit or save a card for your no-show policy, then keep payment records alongside the booking.
Appointments & hospitality
Payments & DepositsInside Gaplessly
Illustrative product preview.
The big picture
Payments & Deposits, at a glance.
Gaplessly lets you connect Stripe and choose between an upfront deposit and a saved card for no-show fees, subject to your plan and payment setup. You set the policy for your bookings, manage refunds, and record how the rest was paid at close-out. Receipts and a Stripe takings report help you follow the money without making payment processing a requirement for using your booking calendar.
Choose how you protect a booking
An empty appointment or an unused table can leave you with time you cannot sell again. You can ask for a deposit when someone books, or collect a card to support your no-show policy. Those are separate modes: a deposit collects money upfront, while card-on-file saves a payment method for a possible fee later.
You connect your Stripe account before collecting online payments and configure the policy in your booking settings. Availability depends on your plan and setup. You can also use Gaplessly for scheduling without turning on payment processing, so a booking calendar does not force a change to how you take payment.
Set amounts that fit the booking you take
You can set a fixed deposit, with per-person amounts and a minimum party size for hospitality bookings. For appointments, a percentage deposit can use the selected services total, including full payment when you set it to 100%. A restaurant reservation has no priced service total, so percentage deposits do not apply to that flow.
Your deposit policy includes a cancellation refund window. When you need to handle a payment yourself, the payments ledger supports full or partial refunds against eligible collected payments. Saving a card is different from collecting a deposit: it does not mean money has already been paid, and a later fee still depends on a successful charge.
Record what happened at the visit
When a visit ends, you can record how the remaining payment was taken, including cash, your own card machine or bank transfer. You set your usual method once and your team can correct it for the individual booking, keeping the record useful when payment differs from the default.
Recording a payment taken on your own terminal does not run another Stripe charge. Receipt settings let you add your trading name, business details and footer, and choose whether deposit receipts are emailed automatically. Your team can keep the payment record with the booking while using the payment methods you already accept.
See exactly what your takings report includes
Choose a date range to review gross payments, refunds and the amount retained through your connected Stripe account. You can download the report as a CSV when you need the figures outside Gaplessly.
This report covers Stripe-collected money. Cash, bank transfers and payments on your own card machine recorded at close-out are not included in its totals. You can use it to check your online collections without mistaking it for a complete till or point-of-sale report.
Common questions
No. You can use your booking calendar without connecting Stripe or collecting deposits. Online payments require the relevant plan access and payment setup.
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