Name: Gaplessly table reservations
Brand: Gaplessly
Price: 49 AUD

Question 1

Why are there two sets of plans?

Accepted Answer

Appointments and table reservations are different products for different businesses. A salon pays for team calendars; a restaurant pays for a floor. Pricing them on one ladder would mean one of them subsidising the other, so each is priced against its own market instead.

Question 2

Do you take a commission on bookings?

Accepted Answer

No. The plan is the whole cost. Much booking software takes a percentage per booking, a fee for every new client, or a charge per seated guest. None of that applies here: no per-booking fee, no per-cover fee, and no percentage of what you charge your clients, your deposits or your tickets.

Question 3

Is there really a free plan?

Accepted Answer

Yes. Solo is free in any month with up to 50 bookings, and Venue Starter is free up to 35. In a busier month they cost A$19 and A$49, charged only if you've added a card. Online, phone and staff-entered bookings count; walk-ins and bookings cancelled before they start don't. Without a card, we email you when you pass the free limit, and online booking pauses 7 days later (never on a weekend) until you add one or the next month starts. Your existing bookings keep working either way.

Question 4

Can I try it before paying?

Accepted Answer

Your first business gets a 30-day free trial of every feature from sign-up, with no card needed. Texts, marketing emails, taking payments and connecting your own domain wait until you choose a plan. When the trial ends you keep the free plan, and nothing is charged unless you choose a paid plan or add-on.

Question 5

Do you charge per team member?

Accepted Answer

Only for people your clients can book. Receptionists, managers and an owner who doesn't take clients are free. Solo is one person. Growth includes 3 and Pro includes 10, then A$12 and A$10 for each extra person, and a Pro location never pays more than A$199 a month for a team of up to 25. A bigger team talks to us about Custom, which has no team limit at one location.

Question 6

How many bookings can I take?

Accepted Answer

Venue plans cover a set number of bookings a month: 100 on Venue Starter, 350 on Venue Growth and 1,500 on Venue Pro. Go more than 5% over, or over two months running, and we'll ask you to move up a plan, with 7 days' warning. A Venue Pro venue that outgrows its plan talks to us about Custom; we never pause it. Appointments plans have no booking cap: the fair-use line is 1,000 bookings per team member a month, about 46 a day, which no real calendar reaches. Either way we contact you first and never slow anything down without telling you.

Question 7

How do text reminders work?

Accepted Answer

Text reminders come with Growth and Pro, at A$0.09 per text, on your next invoice. A text up to 160 characters is one segment, and each segment is billed. A longer text is split into segments of 153 characters, and an emoji or another special character drops that to 70 characters (67 once it is split). There is no monthly minimum and no activation fee. Email confirmations and reminders are free on every plan, so a booking is never left unconfirmed.

Question 8

What do add-ons cost?

Accepted Answer

Add-ons that do one job are A$14.99 a month each on any plan: deposits and no-show protection, reviews, intake and consent forms, and your own web address (the web address is for appointment sites). The bigger modules are A$29 a month each from Growth up: marketing, and experiences and ticketing (tickets are for venues). Growth includes deposits and no-show protection, and reviews, and Pro includes every add-on. Each one starts with a 30-day free trial, and you can add or remove one any time. Marketing on Growth includes 1,000 emails a month, then A$9.99 per 1,000; Pro includes 10,000 emails a month, then A$5.99 per 1,000.

Question 9

Is there a discount for paying yearly?

Accepted Answer

Yes. On Growth and Pro you can pay for 10 months and get 12. If we ever discontinue the service, we refund the unused part.

Question 10

Does my client see Gaplessly anywhere?

Accepted Answer

Only in a small "Powered by Gaplessly" line in the page footer. Your logo, your photo and your URL are always yours, and from Growth up so are the colours, the fonts and the text sizes.

Question 11

What happens if two people book the same slot at the same time?

Accepted Answer

One of them gets a clear "that slot just went" message and the other gets the booking. Overlapping bookings are blocked by a database constraint, so it is not possible for both to succeed.

Question 12

Can I change plan later?

Accepted Answer

Yes, at any time, from Plan and billing. A change takes effect once it's paid, and the difference for the rest of your billing period is charged or credited straight away. To move down to Solo or Venue Starter, cancel your plan instead: it keeps working to the end of the period you've paid for.

Capability	Solo	Growth	Pro	Custom
Scheduling
Bookings a month	Free up to 50, then A$19	Up to 1,000 per team member	Up to 1,000 per team member	Up to 1,000 per team member
Team members	1	3, then A$12 each	10, then A$10 each, never more than A$199 a month for up to 25 bookable people	Any number
Add more locations	Not included	Not included	15% off each	Included
Clients
Email confirmations	Included	Included	Included	Included
Email reminders	Included	Included	Included	Included
Guest self-service changes and cancellations	Included	Included	Included	Included
Client directory with visit history	Included	Included	Included	Included
Client tags	Included	Included	Included	Included
Deposits and no-show protection	Add-onA$14.99/mo	Included	Included	Included
Reviews	Add-onA$14.99/mo	Included	Included	Included
Text reminders	Not included	Included, A$0.09 per text	Included, A$0.09 per text	Included, A$0.09 per text
Before- and after-visit messages	Not included	Included	Included	Included
Intake and consent forms	Add-onA$14.99/mo	Add-onA$14.99/mo	Included	Included
Marketing	Not included	Add-onA$29/mo	Included	Included
Custom notification templates	Not included	Not included	Included	Included
Platform
No commission on bookings	Included	Included	Included	Included
Found by ChatGPT and Claude	Included	Included	Included	Included
Bookable from ChatGPT and Claude	Not included	Included	Included	Included
Website on gaplessly.com	Included	Included	Included	Included
Your own colours, fonts and text sizes	Not included	Included	Included	Included
Every animated heading style	Not included	Not included	Included	Included
Your own web address	Add-onA$14.99/mo	Add-onA$14.99/mo	Included	Included
Website analytics	Not included	Not included	Included, 14 months of history	Included, 14 months of history
API and command-line access	Not included	Not included	Included	Included
One staff login across every location, plus ownership transfer	Not included	Not included	Included	Included
AI assistant	800 credits, about 50 questions	3,200 credits, about 210 questions	12,800 credits, about 850 questions	No limit

Capability	Venue Starter	Venue Growth	Venue Pro	Venue Custom
The floor
Bookings a month	Free up to 35, then A$49 up to 100	Up to 350	Up to 1,500	Above 1,500
Tables, areas and automatic allocation	Included	Included	Included	Included
Live floor view	Included	Included	Included	Included
Table combining	Not included	Included	Included	Included
Floors, rooms and multiple spaces	Not included	Included	Included	Included
Add more venues	Not included	Not included	15% off each	Included
Guests
Email confirmations	Included	Included	Included	Included
Email reminders	Included	Included	Included	Included
Guest self-service changes and cancellations	Included	Included	Included	Included
Guest directory with visit history	Included	Included	Included	Included
Guest tags	Included	Included	Included	Included
Deposits and no-show protection	Add-onA$14.99/mo	Included	Included	Included
Reviews	Add-onA$14.99/mo	Included	Included	Included
Waitlist for fully booked times	Not included	Included	Included	Included
Big-group enquiries	Not included	Included	Included	Included
Text reminders	Not included	Included, A$0.09 per text	Included, A$0.09 per text	Included, A$0.09 per text
Free tickets for events	Included	Included	Included	Included
Paid tickets	Not included	Add-onA$29/mo	Included	Included
Intake and consent forms	Add-onA$14.99/mo	Add-onA$14.99/mo	Included	Included
Marketing	Not included	Add-onA$29/mo	Included	Included
Custom notification templates	Not included	Not included	Included	Included
Team and bar
Staff roster, shift swaps and leave	Included	Included	Included	Included
Academy core courses, drills and team progress	Included	Included	Included	Included
Academy courses of your own	Up to 1	Up to 10	No limit	No limit
Course assignments with reminders	Up to 3	Up to 30	No limit	No limit
Cocktail library, bar stock and low-stock warnings	Included	Included	Included	Included
Cocktail recipes of your own or edited	Up to 10	Up to 75	No limit	No limit
Bottles counted with par levels	Up to 25	Up to 200	No limit	No limit
Platform
No cover fees	Included	Included	Included	Included
No commission on bookings or tickets	Included	Included	Included	Included
Found by ChatGPT and Claude	Included	Included	Included	Included
Bookable from ChatGPT and Claude	Not included	Included	Included	Included
Your own colours, fonts and text sizes	Not included	Included	Included	Included
Every animated heading style	Not included	Not included	Included	Included
API and command-line access	Not included	Not included	Included	Included
One staff login across every location, plus ownership transfer	Not included	Not included	Included	Included
AI assistant	800 credits, about 50 questions	3,200 credits, about 210 questions	12,800 credits, about 850 questions	No limit

Pricing

Solo

Growth

Pro

Custom

Add-ons

Deposits and no‑show protection

Reviews

Intake and consent forms

Your own web address

Marketing

What's in each plan

What a month actually costs

Venue Starter

Venue Growth

Venue Pro

Venue Custom

Add-ons

Deposits and no‑show protection

Reviews

Intake and consent forms

Marketing

Experiences and ticketing

What's in each plan

What a month actually costs

Questions worth asking first

Still deciding? Open the demo instead.

Pricing

Appointments

Solo

Growth

Pro

Custom

Add-ons

Deposits and no‑show protection

Reviews

Intake and consent forms

Your own web address

Marketing

What's in each plan

What a month actually costs

Table reservations

Venue Starter

Venue Growth

Venue Pro

Venue Custom

Add-ons

Deposits and no‑show protection

Reviews

Intake and consent forms

Marketing

Experiences and ticketing

What's in each plan

What a month actually costs

Questions worth asking first

Why are there two sets of plans?

Do you take a commission on bookings?

Is there really a free plan?

Can I try it before paying?

Do you charge per team member?

How many bookings can I take?

How do text reminders work?

What do add-ons cost?

Is there a discount for paying yearly?

Does my client see Gaplessly anywhere?

What happens if two people book the same slot at the same time?

Can I change plan later?

Still deciding? Open the demo instead.