Legal
The 13 documents that govern using Gaplessly. All updated 14 October 2026.
All policies
Terms of Service, the business agreement
The agreement between Gaplessly and the businesses that use it: who we are, what we owe you, and what you owe us.
Billing Schedule, what you pay us
Gaplessly plans, seats, add-ons, free bands, booking limits and pauses, trials, plan changes, usage rates, the launch offer, GST, price changes and failed payments.
Payments Terms, money your customers pay you
How deposits, card holds, no-show fees, tickets and gift cards work through Stripe, who the seller is, and who handles refunds and disputes.
Data Processing Terms, your customers’ data
How Gaplessly handles your customers’ personal information on your behalf: instructions, security, sub-processors, overseas transfers, breaches and deletion.
Sub-processor list, the providers we use
Every provider that processes personal information for Gaplessly, what it does and where, and how we tell you about a change.
Acceptable Use Policy, how not to use Gaplessly
The rules for using Gaplessly: consent for marketing, honest reviews, the businesses and content it is not for, and keeping it secure.
AI Terms, the assistant and AI features
How Gaplessly’s AI features work: what the assistant can see and do, where the information goes, and why you check its answers.
Staff Notice, for people invited by a business
What staff invited to a business’s Gaplessly account agree to, and how Gaplessly handles their information.
Privacy Policy, how we handle your data
How Gaplessly collects, uses, stores and shares personal information, and the rights you have over it.
Cookie Policy, and when we ask first
The cookies Gaplessly sets, what each one does, and when you are asked before any tracking cookie loads.
Refund Policy, what it covers
When Gaplessly refunds a subscription payment, and when it does not. Covers what you pay us, not deposits your customers pay you.
Data Deletion, Meta data requests
How to ask Gaplessly to delete data received from Meta through a connected Facebook Page or Instagram account, and what that connection currently stores.
AI Assistant Connector, what it can and cannot see
What the Gaplessly booking connector shows an AI assistant like ChatGPT or Claude, what it never sees, and why a person always finishes the booking.
Booked with a business that uses us?
Your booking belongs to that business, not to Gaplessly. They decide what happens to it, and a request to see, change or delete it should go to them. Write to privacy@gaplessly.com if you cannot reach them and we will pass it on.