Connect your own domain

1. Do this

1. Go to Business > Website in your dashboard and find the Your domain card.
2. Type your subdomain, for example book.yourbusiness.com.au, and click Connect.
3. Copy the DNS record the card shows you (details below) into your domain's settings at your registrar.
4. Come back to the card and click Check again.
5. Wait. It can take a few minutes, and sometimes up to 48 hours, for the status to say Connected.

2. Three words this uses

• DNS is the internet's address book. It's what turns a web address like book.yourbusiness.com.au into the actual server that should answer when someone types it in.
• A registrar is the company you bought your domain from, like Namecheap or GoDaddy. It's usually where you go to change your domain's DNS settings, though sometimes DNS is managed somewhere else instead, like Cloudflare.
• A CNAME record is one line in your domain's DNS settings that says "this address should point to that other address." Connecting your domain means adding exactly one of these.

3. Why only a subdomain, not your whole domain

Gaplessly connects a subdomain, like book.yourbusiness.com.au, not the bare root domain (yourbusiness.com.au) on its own. That's deliberate: most businesses already have a real website at the root, built somewhere else, and connecting the root would replace it outright. Your existing website, email and everything else on the domain stays untouched. Only the subdomain you choose starts pointing at your Gaplessly booking page.

4. What the colours mean

That solid Connected pill only appears after a real, live check, never just because you clicked Connect. Clicking Connect starts the process, it doesn't finish it.

5. If it stays amber

• Check the record matches exactly: the type (CNAME), the name (your subdomain), and the value (cname.vercel-dns.com) all need to be right.
• Give it time. DNS changes can take anywhere from a few minutes up to 48 hours to fully take effect, depending on your registrar.
• If you use Cloudflare to manage this domain, check whether the record has an orange cloud icon next to it. That means Cloudflare is proxying it, which can block the security certificate from issuing. Switch it to grey, "DNS only," while you're connecting. You can turn the proxy back on afterwards if you'd like.
• If this exact domain was connected somewhere else before, Gaplessly may ask for a second record to prove you own it. It appears automatically on the Your domain card when it's needed, add it the same way as the first.

6. Disconnecting

Click Disconnect at any time. Your booking page falls back to your free Gaplessly link immediately. Disconnecting does not remove the DNS record from your registrar, you'll need to delete that yourself if you want it gone completely, for example if you're moving the domain elsewhere.