Reschedule appointments and tables. No phone call.

A private link in every booking confirmation

As soon as a booking is confirmed, whether it is a table for tonight or an appointment next week, the confirmation email carries a Manage your booking button tied to that one booking. The guest also sees a button to change or cancel on screen straight after booking. Opening the link is the whole login.

A restaurant guest gets a link to their reservation. A salon or clinic client gets a link to their appointment. Either way the link opens that single booking and nothing else. From it they can also add the booking to Google Calendar, Apple Calendar or Outlook.

The link goes in emails. The standard text messages do not include it.

How clients reschedule an appointment or change a booking

From the link, a guest or client taps Change time, picks a new date and time from your live availability, and the booking moves. Otherwise that is a phone call during business hours, while someone finds the booking in the diary.

• A restaurant guest whose timing changes moves their own reservation, keeping the same party size.
• A salon or clinic client whose day changes moves their own appointment, keeping the same service and the same team member, with no call to reception.
• Anything else, such as a bigger party, a different service or new contact details, goes to you as a message from the same page.
• Either way, the change is written to the booking already on your calendar and the guest is sent a fresh confirmation. Nobody on your team has to match up a new entry with the old one.

Your cancellation policy, applied online

You decide how close to the booking people can still change or cancel online. Pick a preset, or set the two cutoffs yourself, anywhere up to 30 days before the booking:

• Relaxed: reschedule up to 1 hour before, cancel up to 2 hours before.
• Standard: reschedule up to 24 hours before, cancel up to 48 hours before.
• Strict: reschedule up to 72 hours before, cancel up to 7 days before.

With a preset, once the cutoff passes the button disappears and the guest is asked to contact you directly. With your own cutoffs you can choose that, or let the change go through anyway, in which case the guest is told it is later than you usually allow and that you may follow up. Guests see your policy as a plain sentence when they book and again on their booking page, for example: "You can reschedule or cancel online up to 24 hours before your booking. After that, please get in touch to make changes."

If you take deposits, your deposit policy decides the money: a guest who cancels before your refund window closes is refunded in full, and after it the deposit is kept. You can also switch online changes off altogether, and the booking page then tells guests to contact you.

Messages that stay attached to the booking

The same page lets a guest or client send you a message, whether they are running late or want to mention an allergy. It lands in your Inbox, one inbox for appointments and reservations, as a thread tied to that booking, with an unread count in the sidebar and the notification bell. It cannot sit unread in a general email inbox and lose track of which booking it was about.

You reply from the thread, by email or, if your plan includes texts, by text. The guest sees your reply in the thread on their booking page as well, and anything either of you writes next is added to the same conversation.

A guest message shows up in the Inbox; your team is not emailed about each one.

Where changes and cancellations land for your team

Nothing here gives your team a new place to check. Reschedules, cancellations and messages all land in the calendar and Inbox you already work from, and each team member gets an email alert when a booking is changed or cancelled unless they have switched those alerts off.

• A reschedule updates the existing booking record. It never creates a duplicate to reconcile against the original.
• A cancellation frees the table or the team member's time exactly as it would if a staff member had cancelled it, and the booking stays in your history marked cancelled.
• When a restaurant guest cancels, people on the waitlist for that date whose party and preferred time fit are emailed that a table has come free.
• Restaurants deal in guests and tables and appointment businesses in clients and team members, but reschedule, cancel and message are the same tool underneath.

Nobody has to stop mid-service to answer the phone for a simple time change, and whoever is on shift sees the booking as it stands now. A thread on the booking carries its context for whoever picks it up next.