Fair use
The limits on each plan, what we treat as abuse, and what happens if something goes wrong. This is a plain guide. The Terms, Billing Schedule and Acceptable Use Policy are the binding versions.
What each plan includes
| Limit | Free | Solo or Venue Starter | Growth | Pro |
|---|---|---|---|---|
| Bookings a month | ||||
| Venues | 35 | 35 free, up to 100 | 350 | 1,500 |
| Appointments | 50 | 50 free, then A$19 | Up to 1,000 per team member | Up to 1,000 per team member |
| Team and AI | ||||
| Team members clients can book | 1 | 1 | 3, then A$12 each | 10, then A$10 each |
| AI credits a month | 200 | 800 | 3,200 | 12,800 |
| Messages and sales | ||||
| Text messages | Not included | Not included | A$0.09 a segment | A$0.09 a segment |
| Marketing emails | Not included | Not included | Add-on: 1,000 emails a month, then A$9.99 per 1,000 | 10,000 emails a month, then A$5.99 per 1,000 |
| Paid tickets a month | Not included | Not included | Add-on: 2,000 | 2,000 |
| API | Not included | Not included | Not included | 120 requests a minute |
| Academy and bar, for venues | ||||
| Your own courses | 1 | 1 | 10 | No limit |
| Course assignments | 3 | 3 | 30 | No limit |
| Saved cocktail recipes | 10 | 10 | 75 | No limit |
| Counted bottles | 25 | 25 | 200 | No limit |
Prices exclude GST. Pro is never more than A$199 a month for a team of up to 25. Logins for people clients can’t book are free, and venues have no team member limit. Custom is agreed with you: see pricing.
When you go over
- Free plan
- We email you when you pass your free bookings, and online booking can’t pause until 7 days later. Adding a card lifts it.
- Paid venue plans
- Up to 5% over in a month is just a heads-up. Further over, or over two months running, we ask you to move up a plan, with the same 7 days’ warning.
- Venue Pro
- Never paused for its monthly bookings. Past them, we talk to you about Custom.
- Paid appointments plans
- Never paused for monthly bookings. Past 1,000 a month per team member, we contact you first.
- Paid tickets
- We email you at 80% and 100% of 2,000 a month. Up to 2,100 is just a heads-up. Further over, or over 2,000 two months running, online ticket sales pause on Venue Growth after 7 days’ warning, until the month ends or you move up. Venue Pro is never paused, and past it we talk to you about Custom. Tickets already sold, free tickets and ordinary bookings carry on.
- Sudden bursts
- On every plan, online bookings stop at 60 an hour per business, until the hour has room. On a trial or the Free plan, booking emails and replies stop at 300 in 24 hours, and those past it are not sent. We get an alert and look into it.
- Academy, bar and AI
- What you already have stays. You just can’t add more until you have room or move up a plan. AI credits start again each month.
How a pause works. It only starts at 9am, Monday to Thursday, never before a weekend or a public holiday. Your booking page stays up and asks customers to contact you, existing and staff-entered bookings carry on, and it ends with the month.
What has no set number
Client records, logins without a calendar and storage have no set limit, and neither do booking emails and replies on a paid plan. Use them for your own business and your own bookings. If something looks wrong, we contact you first.
What we treat as abuse
Fake or misleading pages
Pretending to be a business you have no right to act for, using a name or logo without permission, or collecting details or money under a false name.
Misusing our email
Using confirmations, reminders or replies to reach people who never booked with you, or to advertise. They go out from our sending domain, so misuse can affect every business here.
Working around limits
More accounts to get another trial or free band, cancelling bookings to keep a count down, or listing a room as one team member to sell thousands of slots.
Automation and overload
Scripted or bot sign-ups, fake bookings, scraping, overloading booking pages or the API, or reselling the dashboard.
What happens if something goes wrong
- 1
A person looks at it
It might come from a report or our own checks. A person decides, not an automatic rule.
- 2
We email you
We say what is wrong and give you a reasonable chance to fix it. For a serious breach, that is 14 days.
- 3
We act if we must
If it puts people’s data or safety at risk, breaks the law or harms the service for other businesses, we may suspend the business straight away and tell you why. Its booking page and emails stop and the dashboard goes read-only, so plans can’t be changed, but you can still export your data or close the account.
Reply to our email to sort it out. If we got it wrong, we credit you the time it was off. A pause at a booking limit is separate and is not a penalty.
The free trial and beta test
The beta test runs until 31 December 2026. Sign up before 1 January 2027 and your free trial runs until 31 January 2027. If you sign up from 1 January 2027, your trial is 30 days. A business from the beta form stays out of search results and AI assistants until it takes a paid plan.
Your free trial
No card needed. Every feature except text messages, marketing sends, taking payments and your own web address, on Growth’s limits. This applies to every no-card trial, not only testers.
- AI credits
- 3,200
- Your own courses
- 10
- Course assignments
- 30
- Saved cocktail recipes
- 75
- Counted bottles
- 200
- Venue bookings a month
- 350
- Booking emails in 24 hours
- 300
- Team members clients can book
- 10
Past the venue bookings, online booking can pause as above. After the trial you move to the Free plan with all your data, and its limits apply. Nothing is charged.
Testing with your real business
You can take real bookings from real customers. It’s a beta, so things can break or change while we test it to the limit. Keep your own record of your bookings.
Testing with a made-up business
Allowed until 31 December 2026. Please don’t:
- take bookings or payments from real customers on it
- use a real business’s name or logo without its permission
- promote its pages
From January 2027, an account that carries on needs a real business behind it.
Questions or a report
Report abuse to legal@gaplessly.com. For anything about your own account, email support@gaplessly.com.