How was your visit?After a visit
It was great Something was off
One tap. Great visits go to Google, everything else comes to you.
Marketing / Reviews
Review management. Private feedback first.
Ask how the visit went, send happy customers to your Google review page, and hear from everyone else privately first.
Hospitality & appointments
ReviewsInside Gaplessly
Illustrative product preview.
The big picture
Reviews, at a glance.
Gaplessly's review management emails a customer after a completed visit, at a restaurant, bar, salon or clinic, and asks how it went with one tap. A good answer opens your business's Google review page. Anything else opens a short private feedback form that comes to you, so you can follow up before it turns into a public review. Replies to Google reviews still happen in Google. Reviews is included from Venue Growth and Growth up and an add-on for A$14.99 a month on Venue Starter and Solo, and no booking carries a commission.
How the review request works
Once a booking is marked completed, Gaplessly emails the customer "How was your visit to [your business]?" with your logo and colours. They answer with one tap while the visit is still fresh, which is when a happy customer is most willing to write something.
Nobody is asked after every single visit. Each customer gets at most two review requests a year, automatic emails to the same person are kept at least four days apart, and anyone who has unsubscribed from your emails is skipped.
Thumbs or stars: choosing how to ask
On the Reviews page you pick the question style. Thumbs up or thumbs down is one tap either way. A 1 to 5 star rating is a little more precise and still one tap, and you decide whether 3 stars and up or 4 stars and up counts as a good visit.
How to get more Google reviews from happy customers
A good answer goes straight to your business's own Google review page, so the customer does not have to search for your listing. Someone who is happy right after a visit is far more likely to leave a Google review than someone who has to find you a day later.
If you chose your business from the Google search when you signed up, Gaplessly fills in that review link for you, and you can change it on the Reviews page. With no link set, the email only offers the private feedback form.
The private feedback form
Anyone who says the visit was not great gets a short private survey instead: what happened, an optional overall star rating, and star ratings for ambience, service and value. The form tells them it goes straight to the owner and is never posted publicly, and this flow never sends them to Google.
Their answers arrive on your Reviews page with a breakdown by service, and only admins can see them. A public review is close to permanent once it is posted. Feedback that reaches you first is still something you can act on with a call, a fix or an apology.
For restaurants, venues, salons, clinics and spas
The same ask and the same split work for reservations and appointments. A restaurant or venue asks a guest after their booking, and a salon, clinic or spa asks a client after their appointment.
Common questions
It depends on your plan. The Reviews page is included from Venue Growth and Growth up, and an add-on for A$14.99 a month on Venue Starter and Solo. Plan and pricing details are on the Pricing page.
They are taken to your Google review page to leave a review, while the visit is still fresh.
They get a private feedback form instead of a Google link. Their answers come to your Reviews page, so you can follow up before it becomes a public review.
Yes. It opens your business's own Google review page, filled in at sign-up if you chose your business from the Google search, and you can change it on the Reviews page.
Not yet. Connecting your Business Profile on Google to read and reply to reviews is not available, so replies still happen in Google. Gaplessly handles the request after a visit and the private feedback form.
Yes. Restaurants, venues, salons, clinics and spas all get the same ask after the visit and the same split by answer.
A public review is hard to undo once it is posted. Hearing about a problem directly gives you a chance to fix it while it is still a private conversation.
Do not take our word for it. Open the demo.
The real product, running with example businesses. No account, no card, and nothing to uninstall afterwards.